Hybrid Technical Support Engineer – Zero-Trust Security

NetBird; Germany (OH); Hybrid; USD 69,000 - 98,000; Full time

Benefits offered by this job

Hybrid work environment

Growth opportunities

Competitive compensation

Job summary

NetBird is seeking a Technical Support Engineer to help customers deploy and troubleshoot our zero-trust networking platform, ensuring a seamless and satisfying user experience across Slack, GitHub, Email and more.

You will collaborate with Engineering and Product to identify improvements, document features, and advocate for customer needs. The role offers hybrid work from our Berlin office with flexible remote options.

Qualifications

• 3+ years in a technical support role, ideally within a SaaS or network security company.
• Strong knowledge of networking concepts, including protocols and routing.
• Excellent written and verbal communication skills for email, chat, and async discussions.
• A proactive attitude and the ability to think on your feet while solving complex customer issues.

Responsibilities

• Become an expert in the use of the NetBird product and its features, including Dashboard configuration, GUI and CLI usage, Access Control, and Routing features
• Provide technical support to customers, resolving issues and answering questions across multiple channels, e.g. Slack, GitHub, Email etc.
• Update and create documentation around the product
• Partner with our sales and engineering team to ensure customers’ needs are met effectively.
• Participate in team discussions to improve support processes and share insights with the broader team.
• Advocate for product improvements and contribute to the team’s continuous development.

Skills

3+ years technical support

Networking concepts

Written and verbal communication

Proactive problem solving

Tools

Go

VPN technologies

NetBird familiarity

Cloud environments

Open-source contributions

Job description

NetBird is seeking a Technical Support Engineer to help customers deploy and troubleshoot our zero-trust networking platform, ensuring a seamless and satisfying user experience across Slack, GitHub, Email and more.

You will collaborate with Engineering and Product to identify improvements, document features, and advocate for customer needs. The role offers hybrid work from our Berlin office with flexible remote options.