Hybrid Technical Support Engineer – Network Security

United States Digital Space LLC; United States; Hybrid; USD 69,000 - 92,000; Full time

Benefits offered by this job

Equity incentives

Hybrid work environment

Growth opportunities

Job summary

NetBird is seeking a Technical Support Engineer to help our growing user base deploy and troubleshoot our zero-trust networking platform. You will work with customers to ensure a seamless experience, collaborating with Engineering and Product to drive improvements.

Ideal candidates have 3+ years in technical support for SaaS or security, strong networking knowledge, excellent communication, and hands-on VPN or zero-trust experience.

Qualifications

• 3+ years of experience in a technical support role, ideally within a SaaS or network security company.
• Strong knowledge of networking concepts, including protocols and routing.
• Excellent written and verbal communication skills for email, chat, and async discussions.
• A proactive attitude and the ability to think on your feet while solving complex customer issues.
• Hands-on experience with VPN technologies or zero-trust networking is a plus.

Responsibilities

• Become an expert in the use of the product and its features, including Dashboard configuration, GUI and CLI usage, Access Control, and Routing features.
• Provide technical support to customers across multiple channels (Slack, GitHub, Email, etc.).
• Update and create documentation around the product.
• Partner with our sales and engineering team to ensure customers’ needs are met effectively.
• Participate in team discussions to improve support processes and share insights with the broader team.
• Advocate for product improvements and contribute to the team's continuous development.

Skills

Networking concepts

VPN technologies

Zero-trust networking

Communication skills

Go programming

Cloud environments

Open-source contributions

Job description

NetBird is seeking a Technical Support Engineer to help our growing user base deploy and troubleshoot our zero-trust networking platform. You will work with customers to ensure a seamless experience, collaborating with Engineering and Product to drive improvements.

Ideal candidates have 3+ years in technical support for SaaS or security, strong networking knowledge, excellent communication, and hands-on VPN or zero-trust experience.