Hybrid Technical Support & Customer Care Specialist

zoll; United States; Hybrid; USD 57,308,000 - 71,635,000; Full time

Job summary

Itamar Medical, part of ZOLL Itamar, seeks a Hybrid Customer Service & Technical Support Representative to support customers, sales reps and clinicians with inquiries and troubleshooting, in a high-energy, self-motivated team.

The role requires 2+ years in customer/technical support, Bachelor's preferred, remote-work capability, and experience with MS Office, Internet Explorer, Remote Support Tools, Windows and SQL.

Qualifications

• Bachelor's Degree preferred.
• Two + years working as a customer support representative/technical support representative.
• Experience working remotely with space for an at-home workstation.
• Experience with industry standard applications (MS Office, Internet Explorer, Remote Support Tools, Windows, SQL).

Responsibilities

• Provide customer service and technical support of all Itamar Medical products and services.
• Receive incoming phone calls and emails - troubleshoot, research and respond to inquiries in a timely, professional manner which meets high-quality, productivity and performance standards.
• Work with a diverse team to investigate, assess and resolve issues in accordance with established guidelines and policies. Inform Customer Service Manager of all unresolved issues.
• Keep accurate records and document actions and discussions.
• Understand and educate customers about all Itamar Medical products and services.
• Retain customers through superior customer service and technical support.

Skills

Customer support

Technical support

Remote work

MS Office

SQL

Windows

Communication skills

Salesforce experience

Education

Bachelor's Degree preferred

Tools

Remote Support Tools

Salesforce

Job description

Itamar Medical, part of ZOLL Itamar, seeks a Hybrid Customer Service & Technical Support Representative to support customers, sales reps and clinicians with inquiries and troubleshooting, in a high-energy, self-motivated team.

The role requires 2+ years in customer/technical support, Bachelor's preferred, remote-work capability, and experience with MS Office, Internet Explorer, Remote Support Tools, Windows and SQL.