Hybrid Tech Support Specialist - SaaS & VFX

Voia; Sunnyvale (CA); Hybrid; USD 75,000 - 100,000; Full time

Job summary

Voia is seeking a Customer Support & Service Representative in Sunnyvale, CA. You’ll be the frontline for client support, handling inquiries and coordinating with cross-functional teams to resolve issues and improve customer satisfaction.

The role requires strong communication, CRM proficiency, and the ability to train both customers and internal teams. A hybrid work schedule in a fast-moving, AI/VFX environment is offered and expected.

Qualifications

• Experience in technical/customer support (SaaS, tech, or production tools)
• Experience in film, VFX, or entertainment industry preferred
• Proven ability to manage ticketing/CRM systems (Zendesk, Jira, Freshdesk)
• Excellent communication and training skills
• Collaborative mindset across departments

Responsibilities

• Serve as primary point of contact for customer support through the relationship
• Manage and maintain ticketing/tracking systems, logging, prioritizing, and resolving issues
• Triage and prioritize incoming requests by urgency, impact, and business needs
• Collaborate with engineering, dev, artist, and account teams to resolve issues
• Develop and deliver training sessions for customers and internal teams
• Become a go-to resource and subject-matter expert on Voia's tools and workflows
• Represent Voia professionally in client-facing settings including on-site productions and events

Skills

Technical customer support

Communication excellence

Cross-functional collaboration

Training and presentations

Organizational skills

Prioritization across multiple projets

Tools

Zendesk

Jira

Freshdesk

Job description

Voia is seeking a Customer Support & Service Representative in Sunnyvale, CA. You’ll be the frontline for client support, handling inquiries and coordinating with cross-functional teams to resolve issues and improve customer satisfaction.

The role requires strong communication, CRM proficiency, and the ability to train both customers and internal teams. A hybrid work schedule in a fast-moving, AI/VFX environment is offered and expected.