Hybrid Tech Support - Cochlear Fitting & Remote Care

Cochlear Limited; Lone Tree (CO); Hybrid; USD 73,000 - 81,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life and disability insurance

401(K) matching with immediate vesting

Paid Time Off

Tuition reimbursement

Maternity and paternity leave

Employee Stock Purchase Plan

Pet insurance

Job summary

Cochlear Limited in Lone Tree, Colorado, is seeking a Connected Care Support Specialist to provide expert software and hardware troubleshooting for Cochlear fitting software and Connected Care services. You will resolve complex issues, document resolutions, and improve support processes in a hybrid role based in Lone Tree with in-office requirements.

You’ll collaborate with global software developers and IT teams to validate solutions, ensure reliability, and support clinics and professional

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Strong software architecture, networks, security, and databases knowledge.
• Experience with SQL and relational databases; familiarity with OS ecosystems.
• Proven technical customer service and collaboration in global teams.

Responsibilities

• Provide advanced installation, configuration, networking, and troubleshooting support for Cochlear software and services.
• Investigate complex software issues, test releases, and document SOPs and knowledge resources.
• Lead support for Remote Care, SmartNav, and Cochlear Link workflows; document resolutions.
• Develop testing protocols and mentor team members on systems and processes.

Skills

Help desk experience

Software troubleshooting

Bachelor's degree

SQL

Relational databases

Cross‑functional collaboration

Azure/AWS/GCP familiarity

Networking basics

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

Windows

Linux

macOS

Azure

AWS

GCP

Job description

Cochlear Limited in Lone Tree, Colorado, is seeking a Connected Care Support Specialist to provide expert software and hardware troubleshooting for Cochlear fitting software and Connected Care services. You will resolve complex issues, document resolutions, and improve support processes in a hybrid role based in Lone Tree with in-office requirements.

You’ll collaborate with global software developers and IT teams to validate solutions, ensure reliability, and support clinics and professional