Hybrid Connected Care Software Support Specialist
C20 Cochlear Americas (USA)
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Benefits offered by this job
Job summary
Cochlear Americas in Lone Tree, CO is seeking a Connected Care Support Specialist with 3–5 years in help desk, software support, or technical customer service. Serve as SME for Cochlear fitting software, programming hardware, and Connected Care workflows, including Remote Care, SmartNav, and Cochlear Link.
The role is hybrid, based out of Lone Tree with minimum 3 days in the office, collaborating with regional and global teams to resolve complex issues, test software releases, and develop
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 3–5 years in help desk, software support, or technical customer service.
- Strong troubleshooting and documentation skills.
Responsibilities
- Provide advanced installation, configuration, networking, database, and troubleshooting support for Cochlear fitting software and Connected Care services.
- Identify, investigate, and escalate critical software issues and trends with regional/global teams.
- Develop and maintain SOPs and training materials; document customer interactions and resolutions.
Skills
Education
Tools
Job description
Cochlear Americas in Lone Tree, CO is seeking a Connected Care Support Specialist with 3–5 years in help desk, software support, or technical customer service. Serve as SME for Cochlear fitting software, programming hardware, and Connected Care workflows, including Remote Care, SmartNav, and Cochlear Link.
The role is hybrid, based out of Lone Tree with minimum 3 days in the office, collaborating with regional and global teams to resolve complex issues, test software releases, and develop
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