Hybrid Tech Product Owner: Backlog & Delivery Lead

Concentrix; Frisco (TX); Hybrid; USD 95,000 - 145,000; Full time

Job summary

Concentrix is seeking a Product Owner for a hybrid Frisco, TX or Atlanta, GA role focused on backlog ownership and sprint delivery. You will turn roadmap priorities into actionable work for one or more squads, writing clear stories and acceptance criteria to guide engineering teams.

You will partner with Product Managers to prioritize scope, own grooming and readiness activities, and ensure high-quality releases.

Qualifications

• 7+ years of experience as a Product Owner, ideally supporting technical, platform, or digital product teams.
• Strong experience writing user stories, acceptance criteria, test scenarios, and backlog items for engineering teams.
• Proven success working in agile and scrum environments, including sprint planning, backlog refinement, retrospectives, and daily standups.
• Working knowledge of transactional and e-commerce concepts such as catalog, checkout, payments, order management, and redemption flows.
• Experience with Jira, Confluence, or similar tools for backlog management, documentation, and team collaboration.
• Ability to read and interpret technical artifacts such as API specifications, system flows, and data models well enough to write accurate, implementation-ready stories.
• Excellent attention to detail, with the ability to identify edge cases, inconsistencies, and requirement gaps before development begins.
• Experience coordinating UAT and partnering effectively with both technical teams and non-technical business stakeholders.
• Strong organizational and communication skills, with the ability to balance priorities and keep teams aligned under tight delivery timelines.
• Experience with payments, loyalty or rewards platforms, retail, or marketplace environments preferred.
• Basic SQL skills for validating defects, investigating issues, or measuring feature outcomes preferred.
• Familiarity with API tools such as Postman and documentation standards such as Swagger or OpenAPI preferred.
• Exposure to mobile app release cycles across iOS and Android preferred.
• Experience with feature flagging, phased releases, or controlled rollout processes preferred.

Responsibilities

• Own and actively manage the product backlog for one or more squads, ensuring stories are clear, prioritized, and aligned to roadmap objectives.
• Write detailed user stories, acceptance criteria, business rules, and edge cases that minimize ambiguity and support efficient engineering execution.
• Partner with Product Managers and Technical Product Managers to prioritize sprint and release scope across new capabilities, defects, enhancements, and technical debt.
• Lead backlog grooming, sprint planning, story refinement, and readiness discussions to maintain a healthy pipeline of well-defined work.
• Act as the primary point of contact for engineering questions during sprint execution, making timely decisions on scope, tradeoffs, and requirement clarification.
• Validate delivered functionality against acceptance criteria by reviewing builds and testing end-to-end flows such as checkout, redemption, payments, and order status.
• Manage defect triage by documenting issues clearly, assessing impact and severity, prioritizing fixes, and tracking resolution through production release.
• Break down roadmap initiatives into epics, features, and small, shippable user stories that can be delivered incrementally and tested effectively.
• Coordinate user acceptance testing with business stakeholders, gather feedback, and secure sign-off prior to launch for business-critical functionality.
• Support release readiness by confirming documentation, release notes, rollout plans, dependencies, and feature flags are in place before deployment.
• Monitor post-release performance, including adoption, defects, and support trends, and use insights to improve backlog quality and future delivery.
• Facilitate strong communication across engineering, QA, design, and business teams to ensure alignment and continuity from planning through release.
• Champion delivery best practices such as Definition of Ready, Definition of Done, traceable requirements, fast feedback loops, and disciplined defect prioritization.

Skills

Product ownership

Agile / Scrum

User story writing

Backlog management

Acceptance criteria

Stakeholder collaboration

Delivery focus

Tools

Jira

Confluence

Postman

Swagger/OpenAPI

Job description

Concentrix is seeking a Product Owner for a hybrid Frisco, TX or Atlanta, GA role focused on backlog ownership and sprint delivery. You will turn roadmap priorities into actionable work for one or more squads, writing clear stories and acceptance criteria to guide engineering teams.

You will partner with Product Managers to prioritize scope, own grooming and readiness activities, and ensure high-quality releases.