Hybrid Systems & Test Analyst: QA, Help Desk & Testing

Overwatch Imaging; Hood River (OR); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Unlimited PTO

Medical and dental benefits

401(k) matching contributions

Stock options

Job summary

A geospatial intelligence firm in Hood River, OR is seeking a Systems and Test Analyst. The role involves leading customer support and quality assurance processes in a hybrid work environment. Responsibilities include analyzing customer issues, executing quality assurance tests, and fostering cross-functional collaboration. Ideal candidates should have troubleshooting skills, strong communication abilities, and a willingness to learn in rapidly evolving technical fields. Competitive benefits include unlimited PTO and stock options.

Qualifications

• Experienced with help desk ticketing systems and basic IT troubleshooting.
• Excellent written and verbal communication skills.
• Ability to manage multiple tickets effectively.

Responsibilities

• Lead help desk and quality assurance efforts.
• Analyze customer-reported problems and resolve issues.
• Document support solutions and contribute to an internal knowledge base.

Skills

Technical Aptitude & Troubleshooting Skills

Attention to Detail

Communication & Customer Empathy

Organizational Skills

Team Player in a Startup Environment

Domain Interest

Education

Bachelor's or associate degree

Industry certifications (CompTIA A+, ISTQB)

Tools

Jira Service Management

Job description

A geospatial intelligence firm in Hood River, OR is seeking a Systems and Test Analyst. The role involves leading customer support and quality assurance processes in a hybrid work environment. Responsibilities include analyzing customer issues, executing quality assurance tests, and fostering cross-functional collaboration. Ideal candidates should have troubleshooting skills, strong communication abilities, and a willingness to learn in rapidly evolving technical fields. Competitive benefits include unlimited PTO and stock options.