Hybrid Systems Engineer: Cloud, Microsoft 365 & Azure

New Charter Technologies, LLC

Connecticut

Hybrid

USD 72,000 - 98,000

Full time

14 days+

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Job summary

Braver Technology, a New Charter Technologies Company, seeks a Systems Engineer in Hartford, CT to design, implement, and maintain secure infrastructure and cloud solutions for clients. This hybrid role includes on-site and remote work with travel to client locations.

You will collaborate with Professional Services, Service Operations, and Design Team to deliver projects, resolve issues, and keep documentation up to date, while pursuing certifications and knowledge growth.

Qualifications

Associate degree or at least 2 years of network design and installation experience.
Alternative: 1 year of network design/installation plus 2 years of software development, help desk, or hardware maintenance.
At least one relevant industry certification.

Responsibilities

Manage on-premises and cloud environments, including hardware and software configuration, maintenance, troubleshooting, and documentation in alignment with client requirements and company standards.
Complete project tasks, service tickets, routine maintenance, and client-site work efficiently in both remote and on-site environments.
Design, deploy, administer, and support Microsoft 365 and Azure services while maintaining a strong working knowledge of Microsoft cloud technologies.
Serve as an escalation point for complex technical issues from the Technical Assistance Center and other team members, and assist with troubleshooting through resolution.
Collaborate with the Design Team on the development, evaluation, and delivery of scopes of work and technical quote specifications.
Maintain clear, timely communication with clients, managers, client engagement managers, and project stakeholders regarding status, risks, issues, and resolutions.
Maintain accurate and current documentation for client infrastructure, implementations, configuration changes, support incidents, and technical procedures.
Keep work orders and ConnectWise records current and complete in accordance with company and Service Operations policies and procedures.
Follow standard installation procedures and checklists, identify process gaps, and recommend improvements when appropriate.
Mentor and share technical knowledge with junior team members and contribute to a collaborative Service Operations environment.
Maintain current knowledge of emerging technologies and industry developments that may affect client environments.
Meet established service-delivery and billable-hour expectations while completing work accurately, professionally, and on schedule.
Participate in the on-call rotation and provide scheduled off-hours support as required.
Work with your manager on an ongoing education and certification plan to maintain and expand technical expertise.
Attend company and departmental meetings and provide updates on client issues, project status, and scheduling concerns.
Some projects may involve law enforcement agencies. Participation in these projects is voluntary and may require additional training and background screening in accordance with the FBI CJIS Security Policy.