Hybrid Supply Chain Coordinator for E‑Commerce & Returns

Elemis; New York (NY); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

401K match

Company Holidays

Parental Leave

Product Discount

Life Insurance

Dental Vision

Commuter Benefits

Hybrid Work NYC

Job summary

Elemis in New York's Head Office is seeking a Supply Chain Coordinator to support daily order operations across e-commerce, QVC, returns, and service activities. You will collaborate with the Director of Supply Chain and warehouse teams to ensure orders are processed accurately and efficiently.

You will monitor orders, coordinate returns, resolve shipping issues, and maintain records. The role requires experience in supply chain and order management, with strong data skills and a

Qualifications

• Experience in supply chain, operations, customer service, order management, logistics.
• Knowledge of order management processes and tools including ERPs and Excel.
• Strong collaboration with internal and external stakeholders.
• Data-driven with ability to deliver reports and insights.

Responsibilities

• Support daily e-commerce order flow by monitoring orders and resolving fulfillment issues.
• Coordinate QVC orders, fulfillment follow-up, and issue resolution.
• Coordinate e-commerce and QVC returns, tracking activity and resolution.
• Respond to customer service inquiries about orders, shipments, and deliveries.
• Partner with warehouse to resolve shipment discrepancies and recurring issues.
• Track open issues through resolution and communicate updates to teams.
• Support spa-related inquiries and provide timely information and resolution.
• Maintain accurate records for orders, returns, inquiries, and resolutions.
• Identify trends or gaps and escalate appropriately.

Skills

Order management

Supply chain

Customer service

ERP & Excel

Collaboration

Problem solving

Commercial awareness

Data analysis

Tools

ERP software

Excel

Job description

Elemis in New York's Head Office is seeking a Supply Chain Coordinator to support daily order operations across e-commerce, QVC, returns, and service activities. You will collaborate with the Director of Supply Chain and warehouse teams to ensure orders are processed accurately and efficiently.

You will monitor orders, coordinate returns, resolve shipping issues, and maintain records. The role requires experience in supply chain and order management, with strong data skills and a