Hybrid Software Support Specialist — Shape Government Tech

Vision Government Solutions Inc; Findlay (OH); Hybrid; USD 40,000 - 50,000; Full time

Job summary

Vision Government Solutions is seeking a Software Support Specialist to deliver day-to-day software and database support for our growing client base, focusing on our CAMA software and appraisal processes.

This hybrid, US-based role emphasizes troubleshooting, clear written updates, and a proactive approach to improve support workflows. Compensation ranges from $40k to $50k with benefits.

Qualifications

• Experience handling high-volume technical support.
• Strong troubleshooting and analytical skills.
• Excellent written updates for case notes.
• Ownership mindset, proactive and accountable.
• Able to learn new technical concepts quickly.

Responsibilities

• Answer software questions and resolve issues for customers.
• Advocate for customers to influence the product roadmap.
• Improve day-to-day team processes.
• Assist newly implemented or upgraded customers for a smooth transition.
• Collaborate with internal teams to align on company strategy.

Skills

Troubleshooting

Communication

Ownership mindset

Adaptability

Fast-paced environment

Tools

SQL

Salesforce

JIRA

Microsoft Office

Job description

Vision Government Solutions is seeking a Software Support Specialist to deliver day-to-day software and database support for our growing client base, focusing on our CAMA software and appraisal processes.

This hybrid, US-based role emphasizes troubleshooting, clear written updates, and a proactive approach to improve support workflows. Compensation ranges from $40k to $50k with benefits.