Hybrid SFMC Marketing Automation Engineer

AbbVie Inc.; Mettawa (IL); Hybrid; USD 110,000 - 150,000; Full time

Job summary

AbbVie Inc. is seeking a Marketing Automation Platform Engineer to join the Business Technology Solutions team in Mettawa, IL. You will independently engineer, implement, and optimize SFMC-based data and activation solutions to support global marketing initiatives.

The role blends software development, data operations, and API integrations, with a hybrid work model (3 days in office). Experience with Salesforce Marketing Cloud, REST/SOAP APIs, and CRM data workflows is essential.

Qualifications

• Bachelor’s Degree with 5 years’ experience; Master’s Degree with 4 years’ experience.
• 3+ years of hands‑on experience with development on Marketing Automation Platforms (Salesforce Marketing Cloud, Adobe Campaign, or equivalent) with deep knowledge across their studios/modules
• Strong experience integrating Marketing Automation Platforms with relevant CRM, marketing, and data platforms, including experience with SOAP and REST based APIs.
• Strong Client Facing Experience with proven success managing technical deliverables and communications.

Responsibilities

• Demonstrate high proficiency in Salesforce Marketing Cloud (SFMC) platform administration and data operations, ensuring continuous platform and capability availability and ongoing monitoring of issues.
• Release and maintain high quality SFMC capabilities/solutions aligned to business and platform projects and priorities leveraging platform SDKs, development tools, APIs, etc., monitoring in-market capabilities and resolving issues.
• Manage and resolve platform issues, collaborating with the platform teams, platform operations partners, and Salesforce Signature Support as needed, to resolve tickets per priority and SLA.
• Ensure high quality, on-time implementation and testing of assigned platform and data enablement activities within SFMC. Adhere to software development lifecycle processes to ensure accuracy and completeness of documentation and implementation.
• Collaborate with various internal / external stakeholders and partners to refine requirements for platform enablement activities and resolve platform operations issues.
• Provide rapid ad hoc campaign technical support to stakeholders building campaigns on SFMC.
• Execute ongoing platform governance, administration, and maintenance activities on the connected marketing activation platform.
• Proactively recommend process improvements to optimize platform development and operations processes
• Demonstrate strong client service and task management skills; communicate with both business and technical individuals effectively.

Skills

Client facing

Data integration

Education

Bachelor’s or Master’s degree in a relevant field

Tools

Salesforce Marketing Cloud

Adobe Campaign

SOAP/REST APIs

Job description

AbbVie Inc. is seeking a Marketing Automation Platform Engineer to join the Business Technology Solutions team in Mettawa, IL. You will independently engineer, implement, and optimize SFMC-based data and activation solutions to support global marketing initiatives.

The role blends software development, data operations, and API integrations, with a hybrid work model (3 days in office). Experience with Salesforce Marketing Cloud, REST/SOAP APIs, and CRM data workflows is essential.