Hybrid SF Immigration Analyst (Paralegal)

Fragomen; San Francisco (CA); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

PTO 22 days + federal holidays

Medical, Dental, Vision + FSA & HSA

401K with company matching

Job summary

Fragomen is seeking a Business Immigration Analyst for our San Francisco office. You will gain exposure to immigration case types and client processes, supporting case preparation and filings with government agencies, and communicating with foreign nationals and client contacts under supervisor guidance.

Ideal candidates have a customer-service mindset, strong communication skills, and the ability to work in a fast-paced environment.

Qualifications

• Bachelor's degree, Associate's degree, Paralegal certification OR experience in a customer facing or client service-oriented role.
• A client-service mindset, attention to details and ability to work in a fast-paced environment with competing demands.
• The ability to prioritize, meet deadlines and elevate case issues to supervisor.
• Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without the aid of AI engines
• Experience using various computer systems, including MS Word and Excel
• Desire to contribute to positive work environment, effectively collaborate and promote teamwork

Responsibilities

• Learn about the various types of immigration matters and build knowledge of firm, immigration case types and client processes.
• Perform tasks related to case preparation and filing of petitions with government agencies, including document gathering, document review, case drafting, and case filing.
• With the guidance of your supervisor, communicate with foreign nationals and client contacts, providing clear and prompt responses regarding case status or other general inquiries.
• Meet assigned deadlines that adhere to Service Level Agreements (SLAs) and communicate case progress, status, escalations to supervisor.
• Compile and summarize large quantities of data within case management systems for reporting to clients, managers and team.
• Understand and contribute to team and individual productivity goals.

Skills

Customer service mindset

Attention to detail

Prioritize & meet deadlines

Excellent written & verbal comms

Client interaction experience

Education

Bachelor's/Associate/Paralegal cert or equivalent customer-facing experience

Tools

MS Word

Excel

Job description

Fragomen is seeking a Business Immigration Analyst for our San Francisco office. You will gain exposure to immigration case types and client processes, supporting case preparation and filings with government agencies, and communicating with foreign nationals and client contacts under supervisor guidance.

Ideal candidates have a customer-service mindset, strong communication skills, and the ability to work in a fast-paced environment.