Hybrid ServiceNow Business Analyst - ITSM & Automation

Koniag Government Services; Washington (District of Columbia); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Paid Parental Leave

Life Insurance

Disability Insurance

Flexible Spending Accounts

Commuter Benefits

Tuition Reimbursement

Job summary

Koniag Advisory and Business Solutions, LLC, a Koniag Government Services company, seeks a ServiceNow Business Analyst to support KABS and our government customer in Washington, DC. The role is hybrid with 1 day onsite, and requires the ability to obtain a Public Trust clearance.

Responsibilities include eliciting and documenting requirements, creating user stories, facilitating workshops, and ensuring traceability from stakeholders to delivered solutions within ServiceNow.

Qualifications

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field or equivalent work experience.
• 5+ years as a business analyst, systems analyst, product analyst, or process analyst.
• 2+ years supporting ServiceNow, ITSM, workflow automation, or enterprise platform delivery.

Responsibilities

• Elicit, analyze, document, and manage business, functional, reporting, integration, and workflow requirements.
• Develop user stories, acceptance criteria, process flows, data needs, business rules, and testable requirements.
• Facilitate workshops, backlog refinement, sprint planning support, demos, and requirements validation sessions.
• Analyze current-state processes and recommend practical improvements using ServiceNow capabilities.
• Support UAT planning, test case review, defect triage, release readiness, training inputs, and operational transition.
• Maintain traceability between stakeholder needs, platform configuration, test results, and delivered outcomes.

Skills

Requirements elicitation

Stakeholder facilitation

Process modeling

Documentation

Analytical skills

Communication skills

Education

Bachelor’s degree

Tools

Jira

Confluence

Agile delivery

UAT coordination

Job description

Koniag Advisory and Business Solutions, LLC, a Koniag Government Services company, seeks a ServiceNow Business Analyst to support KABS and our government customer in Washington, DC. The role is hybrid with 1 day onsite, and requires the ability to obtain a Public Trust clearance.

Responsibilities include eliciting and documenting requirements, creating user stories, facilitating workshops, and ensuring traceability from stakeholders to delivered solutions within ServiceNow.