Hybrid Service Ops Strategy Intern – Planning & Insights

New York Life Insurance Co

Philadelphia (Philadelphia County)

Hybrid

USD 24,000 - 34,000

Full time

14 days+

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Benefits offered by this job

Health benefits and wellness

Paid vacation

401K match

Tuition assistance

Job summary

New York Life Insurance Company is offering a Spring/Summer Internship in the Group Benefit Solutions (GBS) team at our Philadelphia, PA campus. This 10-week internship runs May 2026 through August 2026 and targets rising juniors and seniors seeking exposure to a corporate environment and learning opportunities in service strategy and operations.

The role blends on-site and virtual work, with hands-on projects in process improvements, staffing analytics, and cross-functional collaboration to

Qualifications

Must be a rising junior or senior at an accredited 4-year university or college pursuing a General Business or related field.
Cumulative GPA of 3.0 or higher.
Interest in service, project management, process engineering, change management, business leadership, technology projects, or strategic management.

Responsibilities

Support strategic initiatives for customer-facing functions.
Help design/implement tools for career progression within Service Operations.
Analyze call data to identify insights and trends in customer interactions.
Assist with Excel-driven staffing models to determine resource capacity.
Maintain core department documentation: communications, marketing materials, key presentations.
Support balancing onsite work and virtual collaboration.
Assist with AI use cases and custom GPT support.
Help analyze quality data to drive action for business partners.