2026 Group Benefit Solutions (GBS) – Service Operations Strategy & Planning Intern

New York Life Insurance Co; Philadelphia (Philadelphia County); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health benefits and wellness

Paid vacation

401K match

Tuition assistance

Job summary

New York Life Insurance Company is offering a Spring/Summer Internship in the Group Benefit Solutions (GBS) team at our Philadelphia, PA campus. This 10-week internship runs May 2026 through August 2026 and targets rising juniors and seniors seeking exposure to a corporate environment and learning opportunities in service strategy and operations.

The role blends on-site and virtual work, with hands-on projects in process improvements, staffing analytics, and cross-functional collaboration to

Qualifications

• Must be a rising junior or senior at an accredited 4-year university or college pursuing a General Business or related field.
• Cumulative GPA of 3.0 or higher.
• Interest in service, project management, process engineering, change management, business leadership, technology projects, or strategic management.

Responsibilities

• Support strategic initiatives for customer-facing functions.
• Help design/implement tools for career progression within Service Operations.
• Analyze call data to identify insights and trends in customer interactions.
• Assist with Excel-driven staffing models to determine resource capacity.
• Maintain core department documentation: communications, marketing materials, key presentations.
• Support balancing onsite work and virtual collaboration.
• Assist with AI use cases and custom GPT support.
• Help analyze quality data to drive action for business partners.

Skills

Strong communication

Team collaboration

Ability to work under pressure

Leadership experience

Education

General Business (rising junior/senior)

Tools

Microsoft PowerPoint

Microsoft Office

Job description

Location Designation: Hybrid – 3 days per week

When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

About this Role:

New York Life is seeking a highly organized and innovative thinker to join our Group Benefit Solutions (GBS) Summer Internship program! Our 10-week program running from May 2026 to August 2026 offers an exciting opportunity for rising juniors and seniors looking to gain exposure to a corporate environment. As a summer intern, you’ll contribute to the success of various strategic initiatives, attend learning and development activities, gain insight into our business and how our company functions, and participate in additional networking opportunities.

This internship opportunity will be hybrid, located at our Philadelphia, PA office.

Are you a strategic thinker, creative, hardworking, and want to learn more about a career in a Service organization?

We’re seeking a Service Operations Intern to join our team for the summer. As a Service Operations Intern, you will have the chance to gain hands‑on experience in the world of service, strategy, process improvements, and support various efforts intended to deliver service excellence in the moments that matter to our clients and customers.

How You’ll Grow:

• Join a team that supports key strategic initiatives for customer and client facing functions
• Gather inputs and help design/implement tools used for career progression within Service Operations
• Measure the value of our work in terms of benefit, risk, and cost (including capacity)
• Assist with the development/enhancement of Excel driven staffing models to determine appropriate resource capacity
• Provide an accessible format and maintenance of core documentation for the department: Communications, Marketing Materials, Key Presentations, etc.
• Provide insight into better ways of balancing onsite work and virtual collaboration
• Support efforts to analyze call data in order to identify key insights and trends in customer interactions
• Support efforts to streamline employee time management and enable the optimal allocation of people and resources in the organization
• Enhance the process for capturing project across Service Operations
• Assist with AI use cases and custom GPT support
• Help analyze quality data to make it more actionable to business partners
• Analyze risk data to shift towards more proactive insights; help design and build a Key Risk Indicator dashboard

What You’ll Bring:

• Must be a rising junior or senior at an accredited 4-year university or college, pursuing a degree in General Business or a related field
• Cumulative minimum GPA of 3.0 or higher
• An interest in pursuing any of the following careers: service, project management, process engineering, change management, business leadership, technology projects, strategic management
• Experience in leadership roles or participation in campus/community extracurricular activities
• Strong written and verbal communication skills
• Excellent interpersonal and collaboration skills
• Ability to work under pressure and take initiative
• Comfortable partnering with business leads, subject matter experts, and IT professionals to drive results
• Proficiency with Microsoft Office software, especially Microsoft PowerPoint
• Ability to work independently and within a team environment
• Ability to function in a fast-paced environment and prioritize multiple tasks under tight deadlines
• Results driven, quick leaner and ability to establish credibility with varied audiences
• A highly organized, energetic, and creative professional

Intern Placements include:

• Real Estate
• Workforce Management
• Analytics/Insights
• Artificial Intelligence Solutions
• Quality Controls
• Risk / Fraud prevention
• Client/Customer Service support
• Strategic Planning & Enablement
• Vendor Management
• Process Improvement
• Project Management

LI-CV1

GBSCampus

Salary range: $21 per hour

Overtime eligible: Nonexempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

This position is eligible for health and wellness benefits including but not limited to paid vacation, health care insurance and flexible spending accounts, 401K match, and tuition assistance/student loan repayment program.

Please note: At this time, employees of Group Benefit Solutions can be considered for open positions within Group Benefit Solutions only. Applications from Group Benefit Solutions employees for open positions within other New York Life businesses are unable to be considered.

About NY Life Insurance Company

Diversity & Humanity-two values that are deeply rooted in the New York Life culture and have laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. At New York Life you become a valued part of a welcoming, inclusive, and caring culture that has a long-standing legacy in stability and growth. The strength of New York Life revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance, and we want you to be a part of our legacy.

As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You will be part of a diverse team guided by our belief to always be there for each other-providing the support and flexibility to grow and reach new heights while making an impact in the lives of others.

You are our future, and we commit to investing in you accordingly.

Visit our Linkedin to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients’ and employees’ needs.

Required Legal Notices – All Candidates Please Click Here