Hybrid Service Operations Coordinator II

myhrabc; Cary (NC); Hybrid; USD 62,000 - 98,000; Full time

Benefits offered by this job

Medical, dental, vision

Wellness benefits

Training & development

Mentorship programs

Job summary

Cencora is hiring for a Customer Operations role in a hybrid setting (3 days in office) based near Cary, NC. The role focuses on coordinating day-of customer service across channels to meet throughput, service levels, and quality targets, including escalation handling and documentation accuracy.

Requirements include a Bachelor's degree in business or related fields and less than 2 years of related experience; PMP or similar certification is preferred.

Qualifications

• Bachelor's degree in business administration, procurement, operations, customer operations, communications, or related field
• Less than 2 years of experience in account onboarding, procurement, service workflow coordination, or related field
• PMP or equivalent certification preferred

Responsibilities

• Coordinate queue health, task sequencing, and real-time rebalancing to maintain response times and accuracy goals
• Support complex issue resolution and first-line escalations by assessing options within policy
• Maintain audit-ready documentation, logs, and reconciliations
• Partner with operations, IT, and logistics to resolve service interruptions and align with SOPs and KPIs
• Contribute manager-ready status updates by summarizing exceptions and recommending paths with KPI impact
• Coordinate cross-training coverage and day-of assignment shifts to sustain service levels during peaks

Job description

Cencora is hiring for a Customer Operations role in a hybrid setting (3 days in office) based near Cary, NC. The role focuses on coordinating day-of customer service across channels to meet throughput, service levels, and quality targets, including escalation handling and documentation accuracy.

Requirements include a Bachelor's degree in business or related fields and less than 2 years of related experience; PMP or similar certification is preferred.