Hybrid Service Delivery Manager – Facilities & Client Care

The Facilities Group

Lakewood (CO)

On-site

USD 72,000 - 88,000

Full time

6 days ago

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Benefits offered by this job

Health Insurance

Paid PTO

401(k) Matching

Employee Assistance Program (EAP)

Job summary

The Facilities Group is hiring a Service Delivery Manager based in Lakewood, CO, or nearby. You will lead customer service operations for the janitorial division, acting as the main client contact, ensuring service quality, resolving issues, and supporting teams to meet SLAs. Role reports to the Director of Operations.

The position primarily operates from offices in Denver, CO or Tampa, FL, with a hybrid or in-office setup as needed. The role emphasizes client retention and service excellence.

Qualifications

Experience in facility management or janitorial services.
Leadership experience managing customer service teams or operations staff.
Strong communication, negotiation, and interpersonal skills.
Ability to manage multiple priorities and meet deadlines.

Responsibilities

Lead and manage customer service operations within the janitorial services division.
Serve as primary client liaison, ensuring service delivery and retention.
Monitor SLAs, performance metrics, and quality control; drive improvements.

Skills

Facility management

Team leadership

Communication skills

Problem solving

Multi-priority management

Analytics with KPIs

Customer-centric

Education

Associate or Bachelor’s degree (Business/Operations/Facilities)

Tools

CRM systems

Reporting tools

Job description

The position primarily operates from offices in Denver, CO or Tampa, FL, with a hybrid or in-office setup as needed. The role emphasizes client retention and service excellence.

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