Hybrid Service BDC & Loaner Agent | Auto Concierge

Sonic Automotive; Orlando (FL); On-site; USD 19,889 - 28,326; Full time

Benefits offered by this job

Comprehensive training

Competitive compensation

Unparalleled benefits

Team-based work environment

Job summary

A leading automotive dealership in Orlando is seeking a Service BDC / Loaner Agent to manage loaner car coordination and schedule appointments for service. This hybrid role offers a unique opportunity to enhance customer experience while ensuring efficient vehicle handling. We're looking for candidates with strong interpersonal and organizational skills, preferably with previous BDC experience. The position offers a competitive hourly salary and full-time benefits, making it an excellent opportunity for those aiming to grow in the automotive field.

Qualifications

• Ability to demonstrate customer service excellence over the phone.
• Previous experience in a high-volume call center environment.
• Authorized to work in the USA.

Responsibilities

• Coordinate loaner vehicle check-in and check-out.
• Respond to customer inquiries with professionalism.
• Schedule service appointments for customers.

Skills

Interpersonal skills

Organizational skills

Time management skills

Goal-driven

Ability to work independently

Education

High School Diploma or equivalent

Tools

CRM software

Lead management tools

Job description

A leading automotive dealership in Orlando is seeking a Service BDC / Loaner Agent to manage loaner car coordination and schedule appointments for service. This hybrid role offers a unique opportunity to enhance customer experience while ensuring efficient vehicle handling. We're looking for candidates with strong interpersonal and organizational skills, preferably with previous BDC experience. The position offers a competitive hourly salary and full-time benefits, making it an excellent opportunity for those aiming to grow in the automotive field.