Hybrid Senior Membership & Donor Manager

JACOBS PILLOW DANCE FESTIVAL INC; Becket (MA); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health

dental

vision insurance

FSA

403(B)

2% annual employer contribution

paid time off

life insurance

short- and long-term disability

Employee Assistance Program

short term/relocation housing options

Job summary

Jacobs Pillow Dance Festival Inc. is seeking a Senior Membership and Individual Support Manager to lead membership and donor programs and manage a portfolio of donors and prospects.

You will drive fundraising strategies and collaborate across departments to support the Pillow’s mission. This year-round, full-time role is hybrid, with on-site work required in Becket during the summer and occasional travel regionally.

Qualifications

• At least five years of fundraising experience and a track record of success in envisioning, managing, and sustaining Membership and individual support programs, cultivating donor relationships, and closing gifts.
• A passion for dance.
• Experience working in non-profit organizations.
• Bachelor’s degree or equivalent academic experience.
• Proven experience in donor event planning and delivery.
• Excellent verbal and written communication skills.
• Great interpersonal skills; genuine interest in people, authentic curiosity.

Responsibilities

• Design and implement effective strategies and tactics to meet or exceed annual fundraising targets set for the membership and individual support program through multi-channel fundraising efforts to acquire, renew, steward, and upgrade.
• Plan and supervise multiple membership appeals and renewal drives annually (in concert with the Marketing Department) as well as manage the end to end for acknowledgements, follow-ups, and benefit fulfillment.
• Research and track best practices and recommend new approaches and tactics for Membership and Individual Giving based on analysis.
• Develop and maintain strategies, tactics, and calendars for appeals, working closely with Marketing colleagues to facilitate a comprehensive plan that aligns with ticket sales, community engagement opportunities, The School and other components of the wide spectrum of Jacob’s Pillow’s programs.
• Focus on identifying successful audiences, techniques, and messages to maximize upgrading efforts, capitalize on the membership file capacity, and increase the overall productivity.
• Develop income and expense projections and manage the forecast carefully throughout the year; provide regular written reports and commentary to management.
• Manage a portfolio of circa 250 prospects and current donors, maintaining frequent personalized contact.
• Qualify, cultivate, and solicit donors for funding to meet the Pillow’s individual support priorities and fundraising goals.
• Collaborate with the Donor Relations and Special Events Manager to plan and deliver receptions and events for relevant donors.
• Oversee and regularly evaluate member services and refresh copy and design of membership collateral, including brochures, acknowledgments, response language for member FAQs, internal systems and policies related to the fulfillment of member benefits, and customer service for members.
• Embody and uphold the Pillow’s clear and stated goals in inclusion, diversity, equity, and access.

Skills

fundraising experience

donor relations

communication skills

interpersonal skills

non-profit experience

knowledge of membership programs

Education

Bachelor’s degree or equivalent academic experience

Tools

CRM systems

Tessitura

Job description

Jacobs Pillow Dance Festival Inc. is seeking a Senior Membership and Individual Support Manager to lead membership and donor programs and manage a portfolio of donors and prospects.

You will drive fundraising strategies and collaborate across departments to support the Pillow’s mission. This year-round, full-time role is hybrid, with on-site work required in Becket during the summer and occasional travel regionally.