Hybrid Senior Medical Office Coordinator – Surgery

The Johns Hopkins University; Baltimore (MD); Hybrid; USD 26,000 - 48,000; Full time

Job summary

The Johns Hopkins University Department of Surgery is seeking a Sr. Medical Office Coordinator to coordinate activities for a multi-faceted clinical office and support physicians in patient care and scheduling.

Responsibilities include medical administrative support, patient scheduling, processing outside records in EPIC, handling prescription refills, and general academic/administrative duties, with a hybrid schedule on the School of Medicine campus.

Qualifications

• High school diploma or graduation equivalent.
• Three years progressively responsible medical office experience. Medical terminology required. Intermediate computer and proofreading skills required.
• Experience in the Johns Hopkins system strongly preferred.
• Additional education may substitute for one year of required experience to the extent permitted by the JHU equivalency formula.

Responsibilities

• Medical Administrative Support: Professionally and efficiently handle incoming requests from patients and ensure that issues are resolved both promptly and thoroughly.
• Patient Scheduling: Schedule new and follow-up clinic appointments and assist in canceling and rescheduling of clinics. Collect insurance information, and complete registration in EPIC.
• Provide administrative support for medical matters on behalf of physicians: Answer in-coming call from patients and provide information to patients, as appropriate. Coordinate with patient and/or referring physician to obtain outside medical records. Ensure that physician gets medical records in advance per protocol as appropriate.
• Other activity processed in EPIC: Reinforce information for office visits; act as a liaison for patient coordinating future consultations, diagnostics tests, or procedures; facilitate scheduling of lab tests and other procedures.
• Assist with Prescription refills: Gather information and pend RX request and route to appropriate clinician; assist with insurance authorizations for non-formulary medications.
• Academic/General Administrative Support – As necessary: Answer office phone, schedule meetings, maintain calendars for physicians, travel arrangements, filing systems, and prepare correspondence.

Skills

Medical terminology

Computer skills

Proofreading

Patient interaction

Education

High school diploma or GED

Tools

EPIC

Job description

The Johns Hopkins University Department of Surgery is seeking a Sr. Medical Office Coordinator to coordinate activities for a multi-faceted clinical office and support physicians in patient care and scheduling.

Responsibilities include medical administrative support, patient scheduling, processing outside records in EPIC, handling prescription refills, and general academic/administrative duties, with a hybrid schedule on the School of Medicine campus.