Hybrid Senior IT Business Analyst - Customer Transformation

012 NiSource Corporate Services Co; Columbus (OH); Hybrid; USD 114,000 - 170,000; Full time

Benefits offered by this job

Hybrid work

Annual bonus

Job summary

NiSource is seeking a Lead IT Business Analyst in Columbus, OH to partner with business leaders, SMEs, IT, and vendors to define future-state processes and validate requirements within the Customer Transformation program.

This role requires 8+ years of IT BA experience, 3+ years leading teams, and proficiency with JIRA, QTest, and Tosca. It offers hybrid work (Tu/Wed/Thu), a salary range of $113,500 to $170,300, and a 10% annual bonus.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 8+ years of progressive IT Business Analysis experience.
• 3+ years of experience leading Business Analysts and/or complex, cross-functional transformation initiatives.
• Demonstrated experience supporting large-scale business and technology transformation programs.
• Advanced skills in requirements elicitation, analysis, documentation, stakeholder facilitation, and translating business needs into actionable requirements.
• Experience working across Agile and Waterfall delivery methodologies.
• Proficiency with JIRA, Qtest, Tricentis Tosca, or comparable project and work management tools.

Responsibilities

• Review and approve business requirements, functional specifications, and process documentation.
• Ensure consistency and quality across all BA deliverables.
• Manage requirements throughout the project lifecycle.
• Maintain Requirements Traceability Matrix (RTM) and ensure traceability from requirements through testing and deployment.
• Review solution designs for alignment with business objectives.
• Oversee RICEFW and workstream deliverables including Functional Designs (FD), Technical Designs (TD), Functional Unit Testing (FUT), and related project artifacts.
• Track status, dependencies, risks, and issues across assigned workstreams.
• Coordinate business validation and User Acceptance Testing (UAT).
• Ensure requirements are adequately tested, and defects are resolved.
• Participate in defect triage and production readiness reviews.
• Work with PM to maintain RAID logs and drive issue resolution activities.
• Identify project risks and develop mitigation strategies.
• Escalate critical issues when necessary and facilitate resolution.

Skills

IT Business Analysis

Leadership

Agile & Waterfall

Requirements elicitation

Stakeholder facilitation

JIRA / Qtest / Tosca

Education

Bachelor's degree or equivalent

Tools

JIRA

QTest

Tricentis Tosca

Job description

NiSource is seeking a Lead IT Business Analyst in Columbus, OH to partner with business leaders, SMEs, IT, and vendors to define future-state processes and validate requirements within the Customer Transformation program.

This role requires 8+ years of IT BA experience, 3+ years leading teams, and proficiency with JIRA, QTest, and Tosca. It offers hybrid work (Tu/Wed/Thu), a salary range of $113,500 to $170,300, and a 10% annual bonus.