Hybrid Lead IT Business Analyst — Customer Transformation

NiSource Inc.; Columbus (OH); Hybrid; USD 114,000 - 170,000; Full time

Benefits offered by this job

10% annual bonus

Job summary

NiSource Inc. is seeking a Lead IT Business Analyst in Columbus, OH for the Customer Transformation team. The role requires collaborating with business leaders, SMEs, IT, and vendors to define future-state processes, validate requirements, and streamline workflows.

Hybrid work is available with 3 days on site (Tu/Wed/Thu). The position focuses on documenting requirements and functional specs for Customer Information Systems Transformation projects, ensuring alignment of expectations and timely

Qualifications

• 8+ years of progressive IT Business Analysis experience
• 3+ years of experience leading Business Analysts and/or cross-functional transformation initiatives
• Experience supporting large-scale business and technology transformation programs
• Advanced skills in requirements elicitation, analysis, documentation, stakeholder facilitation, and translating business needs into actionable requirements
• Experience working across Agile and Waterfall delivery methodologies
• Proficiency with JIRA, Qtest, Tricentis Tosca, or comparable tools

Responsibilities

• Review and approve business requirements, functional specifications, and process documentation.
• Ensure consistency and quality across all BA deliverables.
• Manage requirements throughout the project lifecycle.
• Maintain Requirements Traceability Matrix (RTM) and ensure traceability from requirements through testing and deployment.
• Review solution designs for alignment with business objectives.
• Oversee RICEFW and workstream deliverables including FD, TD, FUT, and related artifacts.
• Track status, dependencies, risks, and issues across assigned workstreams.
• Coordinate business validation and User Acceptance Testing (UAT).
• Ensure requirements are adequately tested, and defects are resolved.
• Participate in defect triage and production readiness reviews.
• Work with PM to maintain RAID logs and drive issue resolution activities.
• Identify project risks and develop mitigation strategies.
• Escalate critical issues when necessary and facilitate resolution.

Skills

Requirements elicitation

Stakeholder facilitation

Business analysis

Agile & Waterfall

Education

Bachelor's degree or equivalent

Tools

JIRA

QTest

Tricentis Tosca

Job description

NiSource Inc. is seeking a Lead IT Business Analyst in Columbus, OH for the Customer Transformation team. The role requires collaborating with business leaders, SMEs, IT, and vendors to define future-state processes, validate requirements, and streamline workflows.

Hybrid work is available with 3 days on site (Tu/Wed/Thu). The position focuses on documenting requirements and functional specs for Customer Information Systems Transformation projects, ensuring alignment of expectations and timely