Hybrid Senior Coordinator - Friendly Calls Program

Search Results; United States; Hybrid; USD 32,000 - 47,000; Full time

Job summary

Canadian Red Cross in Saskatchewan seeks a Senior Coordinator to lead the Friendly Calls Program, overseeing volunteers across the province and delivering supportive wellness calls. You will develop resources, coordinate training, and maintain databases to ensure reliable service delivery.

The role requires 4–5 years of experience with a 1–2 year credential, strong Microsoft Office and SharePoint skills, and the ability to collaborate with community partners.

Qualifications

• Minimum 4–5 years of experience, plus 1–2 year post-secondary certification/diploma or equivalent combination of education and experience.
• Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint), SharePoint and databases.
• Ability to identify, investigate and analyze problems, root causes and risks, and apply knowledge to develop solutions.
• Experience in program/service coordination, including development and implementation of program/service plans, budgets, and evaluation activities.
• Experience in managing client relationships by understanding client needs, addressing concerns, and ensuring client satisfaction.
• Ability to provide guidance to program staff and volunteers, ensuring they are trained and supported.

Responsibilities

• Facilitate friendly calls and wellness calls to participants 18 and older across Saskatchewan.
• Oversee workforce planning, volunteer resource processes and training for 140–180 volunteers in a virtual call center setting.
• Maintain accurate records and databases; ensure information is organized and up to date.
• Develop and maintain resources, tools and documentation for the Friendly Calls Program (FCP).
• Engage in community outreach to promote FCP services and initiatives.
• Strengthen collaboration through communication and relationship-building with community networks.
• Provide ongoing development opportunities for volunteers to enhance capacity for calls and referrals during sensitive situations.
• Create team and individual work plans and shift schedules to ensure regular, efficient calls.

Skills

Microsoft Office

SharePoint

Databases

Communication skills

Problem solving

Empathy

Process improvement

Client relationship management

Team leadership

Education

Post-secondary certificate/diploma (1–2 years)

Job description

Canadian Red Cross in Saskatchewan seeks a Senior Coordinator to lead the Friendly Calls Program, overseeing volunteers across the province and delivering supportive wellness calls. You will develop resources, coordinate training, and maintain databases to ensure reliable service delivery.

The role requires 4–5 years of experience with a 1–2 year credential, strong Microsoft Office and SharePoint skills, and the ability to collaborate with community partners.