Hybrid Senior Complex Claims Leader

CNA Insurance; Glastonbury (CT); Hybrid; USD 97,000 - 189,000; Full time

Job summary

CNA Insurance is seeking an experienced senior claims professional to manage the most complex, high-exposure commercial claims within a specialized line of business. This position works closely with senior leaders and has national scope, with a flexible, hybrid schedule and the option to work from any CNA office location.

Responsibilities include overseeing investigations, coverage determinations, reserves, negotiations, and complex litigation management, while delivering exceptional service and

Qualifications

• Expert knowledge of commercial insurance policies, coverage and claim practices.
• Excellent verbal and written communication for senior leadership and external partners.
• Analytical mindset with decisive problem-solving in complex claims.

Responsibilities

• Manages the most complex commercial claims with high loss exposure.
• Oversees coverage determinations, investigations, and resolution strategies.
• Verifies coverage, reserves, and engages with coverage counsel as needed.
• Leads investigations to determine compensability, liability and damages.
• Coordinates with partners to develop and execute claim resolution strategies.
• Manages significant claim budgets and allocates resources.

Skills

Expert knowledge

Communication

Negotiation

Time management

Policy interpretation

Collaboration

MS Office

Education

Bachelor's degree; Master's preferred

Job description

CNA Insurance is seeking an experienced senior claims professional to manage the most complex, high-exposure commercial claims within a specialized line of business. This position works closely with senior leaders and has national scope, with a flexible, hybrid schedule and the option to work from any CNA office location.

Responsibilities include overseeing investigations, coverage determinations, reserves, negotiations, and complex litigation management, while delivering exceptional service and