Hybrid Senior Collections Analyst: High-Risk Accounts

Liquid Environmental Solutions Corporation; Dallas (TX); Híbrido; USD 31.000 - 44.000; Jornada completa

Descripción de la vacante

Liquid Environmental Solutions is seeking a Senior Collections Analyst in Irving, TX for a hybrid role focused on managing complex, high-risk accounts and driving past-due balance resolutions. The position includes integration of acquired accounts and analytics reporting, with opportunities to earn incentives through quarterly collection sprints.

Responsibilities include negotiating payment resolutions, researching disputes, and collaborating with Sales, AR, and Operations to resolve barriers

Formación

• 3+ years of collections or accounts receivable experience preferred; B2B collections experience a plus.
• Associate degree preferred; equivalent relevant experience may be considered.
• Experience managing complex or high-risk accounts, escalated disputes, acquisition accounts, or multi-business-unit environments preferred.

Responsabilidades

• Analyze and manage complex, high-risk, and delinquent customer accounts, including credit holds, payment plans, escalations, and outside collection placement.
• Conduct collection activity and negotiate payment resolution while maintaining professional customer relationships and detailed account documentation.
• Research and resolve complex billing, service, pricing, credit, and payment disputes with internal partners.
• Manage collection activity and account research for assigned acquisition accounts, including payment status, disputes, customer communication, and aging resolution.
• Support integration of acquired accounts into established collection processes and identify gaps requiring follow-up, documentation, or process alignment.
• Serve as an experienced resource for collection-related questions, escalations, account research, reporting, and complex customer issues.
• Assist with department inbox coverage and workflow coordination as needed to support timely completion of collection activities.
• Prepare and analyze reports and spreadsheets related to aging, payment activity, account status, disputes, and collection trends.
• Identify opportunities to streamline collection processes, improve documentation and communication, and increase efficiency and consistency.
• Respond to customer inquiries and provide account balances, payment status, invoices, statements, contracts, and supporting documentation.
• Partner with Sales, Customer Solutions, Accounts Receivable, and Operations to resolve payment barriers and support new or acquired customers.
• Provide guidance and support to Collection Analysts when assistance is needed with complex accounts, systems, research, or collection processes.

Conocimientos

Analytical thinking

Account research

Conflict resolution

Cross-functional communication

Customer service

Educación

Associate degree preferred; equivalent relevant experience

Herramientas

Great Plains

F&O

D365 FSCM

Pivot Tables (Excel)

Descripción del empleo

Liquid Environmental Solutions is seeking a Senior Collections Analyst in Irving, TX for a hybrid role focused on managing complex, high-risk accounts and driving past-due balance resolutions. The position includes integration of acquired accounts and analytics reporting, with opportunities to earn incentives through quarterly collection sprints.

Responsibilities include negotiating payment resolutions, researching disputes, and collaborating with Sales, AR, and Operations to resolve barriers