Hybrid Security-Cleared Healthcare Support Specialist

Oracle Corporation; Trenton (NJ); Hybrid; USD 26,000 - 50,000; Full time

Benefits offered by this job

Medical, dental & vision

Flexible schedule

Employee benefits

Job summary

Oracle Corporation in the United States is seeking an Associate Customer Service Solution Analyst to provide Tier 1 support for Oracle Health clients. You will handle customer inquiries, perform technical troubleshooting, and triage issues across phone, ticket, and electronic channels within a fast-paced health-tech environment.

The role emphasizes security clearance eligibility, US citizenship, and the ability to work in a hybrid schedule with potential in-office attendance.

Qualifications

• 2+ years of professional experience in customer service, technical support, healthcare, or related industries.
• At least 1 year of call center and/or phone-based technical support experience.
• Basic technical troubleshooting aptitude and willingness to learn healthcare technology systems.
• Strong communication and customer service skills.

Responsibilities

• Serve as the first line of support for client incidents, requests, and technical issues.
• Provide front-line customer support through calls, tickets, and electronic communication channels.
• Investigate, troubleshoot, document, and resolve customer issues in real time.
• Triage and elevate issues using monitoring and troubleshooting tools.
• Perform routine configuration and maintenance changes within client domains.
• Gather detailed information to support issue resolution and escalation efforts.
• Troubleshoot front-end application issues by shadowing end users, testing workflows, validating functionality, and leveraging knowledge articles.
• Support backend troubleshooting activities including capturing log files, querying tables, updating database fields, and cycling servers.
• Maintain accurate documentation throughout the support lifecycle.
• Collaborate with internal teams and customer stakeholders to support timely issue resolution.
• Prioritize and manage multiple issues independently while working in a fast-paced environment.
• Adhere to HIPAA, PECA, CHIA, and Oracle Health policies and customer security requirements.

Skills

Customer service

Technical support

Healthcare experience

Tools

Monitoring tools

Ticketing systems

Job description

Oracle Corporation in the United States is seeking an Associate Customer Service Solution Analyst to provide Tier 1 support for Oracle Health clients. You will handle customer inquiries, perform technical troubleshooting, and triage issues across phone, ticket, and electronic channels within a fast-paced health-tech environment.

The role emphasizes security clearance eligibility, US citizenship, and the ability to work in a hybrid schedule with potential in-office attendance.