Hybrid Sage Intacct Support & Optimization Pro

CBIZ; United States; Ibrido; USD 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

CBIZ is seeking a Sage Intacct Support Specialist to provide exceptional post-implementation support to our Sage Intacct clients. You will serve as a trusted advisor, helping clients resolve issues, optimize performance, and maximize the value of their Sage Intacct investment.

You will collaborate with clients, consultants, account managers, and Sage support resources to troubleshoot complex issues, share best practices, and ensure a positive client experience.

Competenze

• 3+ years Sage Intacct consulting, implementation, or support experience.
• Deep knowledge of Sage Intacct core financials and related modules.
• Experience supporting clients and resolving application, process, and reporting issues.
• Bachelor's degree preferred; Sage Intacct certifications strongly preferred.

Mansioni

• Serve as a primary point of contact for client support requests and inquiries.
• Diagnose, troubleshoot, and resolve Sage Intacct application, configuration, and process issues.
• Respond to support tickets within SLA expectations.
• Document support activities, resolutions, and recommendations.
• Escalate complex issues to appropriate internal teams or Sage support resources.
• Develop trusted relationships with assigned clients and key stakeholders.
• Provide guidance on Sage Intacct functionality, best practices, and process optimization.
• Assist clients in maximizing the value of their Sage Intacct investment.
• Collaborate with implementation and consulting teams on client transition and ongoing support needs.

Conoscenze

Sage Intacct experience

ERP best practices

Client communication

Issue diagnosis & troubleshooting

Relationship management

Documentation & reporting

Formazione

Bachelor's degree in Accounting/Finance/MIS/Business or related field

Strumenti

Microsoft Office Suite

Collaboration tools

Descrizione del lavoro

CBIZ is seeking a Sage Intacct Support Specialist to provide exceptional post-implementation support to our Sage Intacct clients. You will serve as a trusted advisor, helping clients resolve issues, optimize performance, and maximize the value of their Sage Intacct investment.

You will collaborate with clients, consultants, account managers, and Sage support resources to troubleshoot complex issues, share best practices, and ensure a positive client experience.