Hybrid SaaS Software Support Specialist for Campgrounds

campspot; Grand Rapids (MI); Hybrid; USD 40,500 - 49,500; Full time

Job summary

Campspot in Grand Rapids, MI is hiring a Software Customer Support Specialist. You will assist our software customers during scheduled support hours, solving issues over phone, email, and chat while guiding campground staff through the Campspot reservation system.

The role requires evenings, weekend, and holiday coverage within a hybrid work setting. Competitive benefits and an employee camping credit support our team’s outdoorsy culture.

Qualifications

• Excellent written and verbal communication skills.
• Patient and courteous demeanor with customers.
• Availability to work the above-mentioned schedule.
• Attention and obsession with detail and accuracy.
• Effective and efficient problem solving.
• Demonstrated ability to manage multiple priorities.
• Experience in and ability to thrive in a fast-paced environment.

Responsibilities

• Assist software customers during scheduled support hours.
• Work with campground and resort staff on inbound calls, email, and chat questions.
• Master Campspot reservation software and share expertise by phone, email, and remote desktop demos.

Skills

Communication

Patience

Schedule availability

Attention to detail

Problem solving

Multitasking

Fast-paced environment

Job description

Campspot in Grand Rapids, MI is hiring a Software Customer Support Specialist. You will assist our software customers during scheduled support hours, solving issues over phone, email, and chat while guiding campground staff through the Campspot reservation system.

The role requires evenings, weekend, and holiday coverage within a hybrid work setting. Competitive benefits and an employee camping credit support our team’s outdoorsy culture.