Hybrid Route Ops & Customer Engagement Specialist

Brambles; Minnesota; Remote; USD 33,000 - 39,000; Full time

Benefits offered by this job

Annual Bonus

Safety Bonus

Full benefits from day 1

401k with company match

PPE and safety equipment provided

Paid Time Off after 90 days

Tuition reimbursement

Job summary

CHEP is hiring an LVR Representative to blend route operations, customer engagement, and problem-solving to grow our collection network and improve operational processes.

You will deliver and collect pallets at numerous locations, ensuring safety and DOT compliance while collaborating with customers to boost program participation and data accuracy. This role emphasizes autonomy and teamwork in a remote-ready environment.

Qualifications

• Clean driving record and ability to obtain a DOT medical card with no restrictions.
• Physically capable of lifting 65 lbs regularly.
• Strong communication, problem-solving, and analytical skills.
• Experience with route optimization and customer relationship management.
• Ability to lead peers indirectly.
• Ability to work autonomously.
• Knowledge of routing management software is a plus.

Responsibilities

• Operate a CHEP-owned box truck (or similar equipment) in full compliance with safety regulations and CHEP standards.
• Execute efficient delivery and collection of pallets and other assets at designated locations
• Document and report findings on site conditions and recovery challenges, ensuring accuracy and timely updates to internal systems.
• Collaborate with team members to develop and implement improved processes, focusing on key performance areas within LVR operations.
• Operate a CHEP-owned box truck and adhere to all DOT and CHEP safety guidelines.
• Perform daily LTL deliveries and collections of pallets at 100+ customer locations.
• Collaborate with customers to drive program compliance and increase collection volumes.
• Document delivery and collection data, such as times, mileages, and volumes, and communicate to LVR support personnel.
• Visit potential collection locations to promote the CHEP LVR Program and gather information to expand the customer base.
• Work with internal teams to develop and execute project plans focused on key operational improvements.
• Act as a resource and trainer for other LVR Representatives.

Skills

Route optimization

Customer relationship management

Communication

Problem solving

Leadership

Autonomy

Job description

CHEP is hiring an LVR Representative to blend route operations, customer engagement, and problem-solving to grow our collection network and improve operational processes.

You will deliver and collect pallets at numerous locations, ensuring safety and DOT compliance while collaborating with customers to boost program participation and data accuracy. This role emphasizes autonomy and teamwork in a remote-ready environment.