Hybrid RN or LPN- Chronic Care Management

ZipRecruiter; Raleigh (NC); Hybrid; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated Chronic Care Managers to join their dynamic Primary Care Team. This hybrid role combines remote work with onsite visits, emphasizing customer service excellence and quality healthcare delivery. Candidates will engage with patients, coordinate care, and collaborate with healthcare providers to enhance patient outcomes. Join a supportive environment that values your contributions and offers competitive compensation and benefits. If you are passionate about improving the lives of patients and thrive in a collaborative setting, this opportunity is perfect for you!

Qualifications

• Must have an active RN or LPN license.
• Two years of experience in care management is required.

Responsibilities

• Engage with patients to discuss chronic care management benefits.
• Coordinate care plans and monitor patient progress.
• Document case information and produce reports.

Skills

Customer service experience

Ability to multitask

Reliability and dependability

Experience with electronic health record systems

Healthcare scheduling experience

Knowledge of HIPAA laws

Strong computer skills

Clear communication skills

Strong customer service attitude

Reliable vehicle for travel

Education

Active RN or LPN license

Two years of care management experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Apple products

Job description

Job Description

We're hiring for Primary Care Chronic Care Managers.

EDUCATION/EXPERIENCE REQUIRED:

• Active RN or LPN license (compact)
• Two (2) years of prior long-term care service coordination, care delivery monitoring, and care management experience. This experience may be concurrent with the two years of experience working with the geriatric population described above.
• Must reside in North Carolina or South Carolina.
• Must have the ability to travel regularly as needed to perform job duties.

Additional Experience:

Experience working with members/recipients with co-occurring physical health and/or behavioral health needs.

WORK ENVIRONMENT/TRAVEL

Hours of operation are Monday-Friday 8am-5pm. Standard office equipment is provided and required to perform job duties. This is a hybrid position, requiring the candidate to have a private, quiet, HIPAA-compliant workspace, and to travel onsite to regional facilities as needed.

LifeSource is looking for a customer service-focused Chronic Care Manager to join our dynamic Primary Care Team! This role is crucial to our commitment to provide quality healthcare and improve the quality of life for our patients. We value excellent customer service and aim to exceed expectations for patients, families, and providers.

The successful candidate will work with onsite and remote providers to serve patients needing our services. An upbeat personality, dedication to top-notch care, and the ability to stay focused in a remote environment are essential. Full-time hybrid positions are available with competitive compensation and benefits.

DUTIES/RESPONSIBILITIES

The following are expected duties but are not all-inclusive; other duties may be assigned:

• Engage with new and established patients to discuss benefits of chronic care management and facilitate enrollment.
• Complete Health Risk Assessments and determine RSCM scores as necessary.
• Coordinate and conduct safe, timely, effective, and equitable chronic care management discussions centered on the patient.
• Handle case assignments, develop care plans, and review case progress with healthcare providers.
• Facilitate care coordination, including referrals, imaging, labs, medication refills, and adherence.
• Collaborate effectively with the medical team throughout case management.
• Accurately document case information and produce statistical reports.
• Assist clients in achieving wellness and autonomy.
• Coordinate with healthcare providers, long-term care communities, and clinical organizers as needed.
• Interact with patients to monitor progress and ensure satisfaction.
• Promote quality, cost-effective interventions, and positive outcomes.
• Assess and address motivational and psychosocial issues.
• Adhere to professional standards, protocols, rules, and regulations.

Skills and Qualifications

• Customer service and phone experience.
• Ability to multitask and stay organized.
• Reliability and dependability.
• Experience with electronic health record systems.
• Prior healthcare scheduling or medical experience.
• Knowledge of HIPAA laws and medical terminology.
• Strong computer skills (Microsoft Word, Excel, Outlook, and general Microsoft and Apple products).
• Drive to help patients and staff with tact and diplomacy.
• Clear and concise communication skills, both verbal and written.
• Strong customer service attitude.
• Reliable vehicle for frequent communication and travel.

Must be able to communicate effectively with facilities, patients, and others regarding requirements, complaints, and inquiries.

Company Description

LifeSource, Inc. is a growing multi-specialty health services provider with practices across the USA. We offer primary, psychiatric, therapy, and telehealth services to patients in rural long-term care communities. Our mission is to improve the quality of life for this often-overlooked population. Join our fun, friendly, and supportive work environment! We seek exceptional individuals to join our team.