Hybrid Revenue Ops Specialist: Data & Agent Support

Careington International; Frisco (TX); Hybrid; USD 35,000 - 48,000; Full time

Job summary

Careington International, a leader in health and wellness benefits, seeks a Revenue Operations Representative to accurately manage member and group data, set up agents, and support commission reporting and payments. You will interact with agents, clients, vendors, and internal teams while ensuring data integrity.

The role supports hybrid work: 3 days in the office and 2 days from home, with a future plan to return to five days in the office in Spring/Summer 2027.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of administrative, operations, customer service, call center, data administration, or related experience.
• Strong computer skills and proficiency with Microsoft Office applications.
• Ability to manage multiple inboxes, queues, reports, and recurring tasks while maintaining accuracy and service standards.
• Must be able to manage inbound calls as back-up to Agent Administrators.

Responsibilities

• Perform all aspects of member data entry, including new member additions and edits to existing records.
• Perform selected group data administration, including initial group setup and audits.
• Assist with agent enrollments, agent setup, and daily agent correspondence across channels.
• Manage high-volume agent support activity, including inbound calls.
• Research data-related issues, including member/group/agent verifications and payment issue research.
• Generate, audit, validate, and track monthly and ad hoc reports for stakeholders.
• Create and distribute routine written communications to members, agents, clients, and internal teams.
• Interface with third-party vendors and internal departments to support operations.

Skills

Organizational skills

Attention to detail

Written and verbal communication

Analytical thinking

Initiative and judgment

Willingness to learn multiple systems

Education

High school diploma

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

Careington International, a leader in health and wellness benefits, seeks a Revenue Operations Representative to accurately manage member and group data, set up agents, and support commission reporting and payments. You will interact with agents, clients, vendors, and internal teams while ensuring data integrity.

The role supports hybrid work: 3 days in the office and 2 days from home, with a future plan to return to five days in the office in Spring/Summer 2027.