Hybrid Renewals Manager: AI-Driven Growth

Hearst Communications, Inc.; Carmel (IN); Hybrid; USD 52,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) retirement plan

Paid time off

Job summary

Hearst Communications, Inc. seeks a Renewals Manager to oversee the end-to-end renewal lifecycle for accounts in Carmel, IN. This role focuses on maximizing revenue retention and minimizing churn risk while collaborating across multiple departments to ensure compliance and operational efficiency.

The ideal candidate will demonstrate strong experience in customer renewals, data analysis, and AI-assisted workflows. This hybrid position requires on-site work for at least three days a week. Competitive salary and extensive benefits are offered.

Qualifications

• Experience supporting enterprise or mid‑market customer renewals.
• Familiarity with recurring revenue metrics including ARR, GRR, and NRR.
• Experience working in regulated healthcare, clinical data, or healthcare SaaS environments.
• Exposure to AI-assisted workflow tools, contract analytics platforms, or revenue intelligence software.
• Knowledge of subscription pricing and escalation frameworks.

Responsibilities

• Manage a portfolio of customer renewals across multiple contract types and segments.
• Drive proactive renewal engagement beginning 90–180 days prior to contract expiration.
• Coordinate renewal timelines, approvals, pricing validation, and execution activities.
• Ensure all contracts are renewed, amended, or terminated in accordance with company policies and compliance standards.
• Maintain renewal documentation accuracy within CRM and contract management systems.
• Achieve assigned gross and net revenue retention targets.
• Identify renewal risk indicators and elevate high‑risk accounts with mitigation recommendations.
• Maintain accurate renewal forecasts, including close probability, timing, and revenue impact.
• Analyze renewal trends, customer usage patterns, and pricing opportunities to improve retention outcomes.
• Partner with Customer Success and Account Management teams to align renewal strategy with customer health and adoption.

Skills

Renewal Strategy Execution

Revenue Retention Management

Contract Administration

Forecast Accuracy

Cross‑Functional Collaboration

Customer Communication

Operational Process Improvement

Data Analysis & Reporting

Risk Identification & Escalation

AI‑Assisted Workflow Management

Job description

Hearst Communications, Inc. seeks a Renewals Manager to oversee the end-to-end renewal lifecycle for accounts in Carmel, IN. This role focuses on maximizing revenue retention and minimizing churn risk while collaborating across multiple departments to ensure compliance and operational efficiency.

The ideal candidate will demonstrate strong experience in customer renewals, data analysis, and AI-assisted workflows. This hybrid position requires on-site work for at least three days a week. Competitive salary and extensive benefits are offered.