Hybrid Remote: Music Platform Integrations Engineer

Vydia, Inc.; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Great Place to Work

Medical, dental, vision

401(k) with employer match

Professional development stipend

Job summary

Vydia, Inc. is seeking an Integration Specialist for our Tech Services team. You will manage the technical delivery of our white-label platform, build tailored demo environments, and connect DSP supply chains to major platforms like Spotify and Apple Music.

You will ensure production readiness and ongoing health of client deployments. You will collaborate across teams to customize deployments, onboard clients, and maintain uptime, data validation, and security.

Qualifications

• 2+ years in a client-facing technical role such as integrations, implementation, solutions engineering, or technical support.
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
• Strong working knowledge of web technologies, RESTful APIs, webhooks, and data formats like JSON and XML.
• Hands-on experience with DNS management, SSL certificates, and domain configuration.
• Experience configuring multi-tenant, white-label, or enterprise SaaS environments.
• Familiarity with uptime and monitoring tools such as Datadog, Pingdom, or UptimeRobot.
• Strong troubleshooting instincts and a sharp eye for detail, especially around data mapping and integration errors.
• Clear written and verbal communication, with the ability to explain technical concepts to technical and non-technical audiences alike.
• A client-first mindset and a talent for building trusted relationships.
• Willingness to travel for on-site team meetings as needed.

Responsibilities

• Configure sandbox demo accounts tailored to each prospect’s brand, DSP agreements, and data needs.
• Convert sandbox environments into production-ready accounts, covering configuration, branding, domains, users, catalog and rights data, and payment settings
• Own launch readiness end to end: QA, data validation, and a smooth go-live
• Set up and integrate delivery pipelines that connect client platforms to streaming and social services, so content, metadata, and assets flow accurately
• Troubleshoot delivery rejections and ingestion errors in partnership with internal teams and DSPs’ Ops teams
• Collaborate with Creative Services to advise on Brand best practices. Communicate specs and collect assets to implement the client‑specific customizations, integrations, and workflows that make each white-label deployment stand out
• Lead technical onboarding and handle ongoing client requests with sound judgment on what to solve directly and what to resolve
• Monitor white-label client domains for uptime, performance, and SSL/DNS health, and catch issues before clients notice them
• Serve as the first line of technical support for white-label clients, diagnosing issues across platforms, domains, integrations, and deliveries
• Escalate complex issues to Product Development with clear context and reproduction steps, and keep clients informed until resolution
• Bring patterns from client requests and support issues to Product to help shape the white-label roadmap
• Create and maintain technical guides, SOPs, and FAQs for setup, launch, DSP integration, and troubleshooting
• Find repeatable steps in the build and launch process, and help standardize or automate them so every deployment is faster and more consistent

Skills

Client-facing role

RESTful APIs

DNS management

SSL certificates

Multi-tenant SaaS

Monitoring tools

Communication

Travel readiness

Education

Bachelor's degree in CS/Engineering

Tools

AWS

GitHub

HTML/CSS

JavaScript

Python

PHP

Job description

Vydia, Inc. is seeking an Integration Specialist for our Tech Services team. You will manage the technical delivery of our white-label platform, build tailored demo environments, and connect DSP supply chains to major platforms like Spotify and Apple Music.

You will ensure production readiness and ongoing health of client deployments. You will collaborate across teams to customize deployments, onboard clients, and maintain uptime, data validation, and security.