Hybrid-Remote Group Product Manager – Merchant Services

American Express; Charleston (SC); Hybrid; USD 41,328 - 68,880; Full time

Benefits offered by this job

Amex Flex hybrid/remote options

Competitive compensation

Comprehensive benefits

Parental leave

Job summary

American Express in Charleston, USA is seeking a Group Product Manager to lead product initiatives, collaborate with cross-functional teams, and drive strategic growth.

Qualified candidates have a Bachelor’s degree and 1–3 years in customer-facing or operations roles, with strong communication and proficiency in MS Excel/Word. Excellent English fluency is required, and a hybrid schedule is available.

Qualifications

• Candidate has at least 1–3 years in call center or customer-facing roles.
• Strong customer service and communication skills.
• Excellent English language skills, both written and spoken.

Responsibilities

• Expand shipper contact to lay out the right party contacts to drive/boost assortment proportion.
• Research held/suspended installments with the shipper and other interior divisions for goal.
• Explore question/chargeback cases and liaise with traders/other inside division understanding to our standard arrangement.
• Explore and oversee inquiries connected with trader record compromise.
• Liaise with different interior offices for example, Trader Administrations, Question Group, Client chiefs, and GMS Hazard accomplices.
• Perform account benefits and tidy up action for maturing accounts.
• Perform proactive Monetary Social affairs from vendors.
• Audit and raise installment acclimations to guarantee owing equilibrium are cleared.
• Work with monetary controllership group to guarantee bookkeeping is done accurately.
• Go to group gatherings and supports AEM representative exercises to keep a positive and powerful workplace.

Skills

Call center

Customer service

English fluency

Problem solving

Adaptability

Education

Bachelor’s Degree

Tools

Microsoft Excel

Microsoft Word

Job description

American Express in Charleston, USA is seeking a Group Product Manager to lead product initiatives, collaborate with cross-functional teams, and drive strategic growth.

Qualified candidates have a Bachelor’s degree and 1–3 years in customer-facing or operations roles, with strong communication and proficiency in MS Excel/Word. Excellent English fluency is required, and a hybrid schedule is available.