Hybrid Regulatory & Customer Quality Specialist

Hawkins Inc; Roseville (MN); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Hawkins Inc. is seeking a Customer & Regulatory Specialist based at our Roseville, MN headquarters with hybrid work options. You will manage customer quality requests and ensure regulatory information is accurate and timely, applying deep knowledge of FDA food regulations and 21 CFR Part 117.

The role emphasizes attention to detail, collaboration with subject matter experts, and maintaining statements and certifications such as Kosher/Halal programs to support Hawkins facilities.

Qualifications

• Bachelor's degree in Biology, Chemistry, Regulatory Affairs or related field.
• Minimum five years experience working in a regulated environment (FDA, USDA, etc.).
• Minimum two years experience working in a customer-facing role.
• Working knowledge of HACCP, GFSI principles, and familiarity with Titles 7, 9, and 21 of the CFR.
• Proficient with Microsoft Office applications (Outlook, Word, Excel).

Responsibilities

• Provide customers with requested documentation through internal systems and customer portals.
• Maintain the Hawkins TraceGains Gather site to provide updated information to customers.
• Coordinate requests from Quality mailbox. Ensure requests are processed in a timely manner.
• Track customer requests and follow-up with internal stakeholders to ensure timely completion.
• Maintain corporate statements, including regular review and creation of new statements.
• Collaborate with subject matter experts to prepare and approve statements that meet customer or regulatory needs.
• Manage Kosher and Halal Programs to maintain Certifications for Hawkins facilities.
• Maintain expertise in regulatory requirements and emerging compliance risks impacting Hawkins’s product assortment.
• Provide regulatory guidance for new products, license renewal and registrations.
• Identify areas of opportunity and assist with the development and improvement of the quality management system.
• Stay current with changing regulatory requirements and lead necessary updates to policies, procedures, systems, and practices across the organization to maintain compliance.
• Perform other miscellaneous related duties, as needed.

Skills

Communication skills

Problem solving

Time management

Organization

Microsoft Office

Education

Bachelor's degree in Biology, Chemistry, Regulatory Affairs or related field

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Hawkins Inc. is seeking a Customer & Regulatory Specialist based at our Roseville, MN headquarters with hybrid work options. You will manage customer quality requests and ensure regulatory information is accurate and timely, applying deep knowledge of FDA food regulations and 21 CFR Part 117.

The role emphasizes attention to detail, collaboration with subject matter experts, and maintaining statements and certifications such as Kosher/Halal programs to support Hawkins facilities.