Customer and Regulatory Specialist

Hawkins Inc; Roseville (MN); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Hawkins Inc. is seeking a Customer & Regulatory Specialist based at our Roseville, MN headquarters with hybrid work options. You will manage customer quality requests and ensure regulatory information is accurate and timely, applying deep knowledge of FDA food regulations and 21 CFR Part 117.

The role emphasizes attention to detail, collaboration with subject matter experts, and maintaining statements and certifications such as Kosher/Halal programs to support Hawkins facilities.

Qualifications

• Bachelor's degree in Biology, Chemistry, Regulatory Affairs or related field.
• Minimum five years experience working in a regulated environment (FDA, USDA, etc.).
• Minimum two years experience working in a customer-facing role.
• Working knowledge of HACCP, GFSI principles, and familiarity with Titles 7, 9, and 21 of the CFR.
• Proficient with Microsoft Office applications (Outlook, Word, Excel).

Responsibilities

• Provide customers with requested documentation through internal systems and customer portals.
• Maintain the Hawkins TraceGains Gather site to provide updated information to customers.
• Coordinate requests from Quality mailbox. Ensure requests are processed in a timely manner.
• Track customer requests and follow-up with internal stakeholders to ensure timely completion.
• Maintain corporate statements, including regular review and creation of new statements.
• Collaborate with subject matter experts to prepare and approve statements that meet customer or regulatory needs.
• Manage Kosher and Halal Programs to maintain Certifications for Hawkins facilities.
• Maintain expertise in regulatory requirements and emerging compliance risks impacting Hawkins’s product assortment.
• Provide regulatory guidance for new products, license renewal and registrations.
• Identify areas of opportunity and assist with the development and improvement of the quality management system.
• Stay current with changing regulatory requirements and lead necessary updates to policies, procedures, systems, and practices across the organization to maintain compliance.
• Perform other miscellaneous related duties, as needed.

Skills

Communication skills

Problem solving

Time management

Organization

Microsoft Office

Education

Bachelor's degree in Biology, Chemistry, Regulatory Affairs or related field

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Description

About Hawkins

Hawkins, Inc. is a formulator, manufacturer, blender, distributer, and sales agent for thousands of industrial chemicals and reagent grade laboratory chemicals sold to municipalities and businesses throughout the Central United States. Thousands across a variety of industries have depended on Hawkins for the chemical products they need since 1938.

Learn more about us at https://www.hawkinsinc.com/careers/

POSITION SUMMARY:

The Customer & Regulatory Specialist is responsible for managing customer quality requests and ensuring that complete, accurate information is provided in a timely manner. This role requires advanced, specialized knowledge of U.S. FDA food regulations, FDA guidance documents, 21 CFR Part 117, and other applicable standards to support the execution of regulatory strategies. Strong attention to detail and a solid understanding of Quality Systems are essential.

This position is based out of our corporate headquarters in Roseville, MN as a hybrid opportunity.

DUTIES AND RESPONSIBILITIES:

• Provide customers with requested documentation through internal systems and customer portals.
• Maintain the Hawkins TraceGains Gather site to provide updated information to customers.
• Coordinate requests from Quality mailbox. Ensure requests are processed in a timely manner.
• Track customer requests and follow-up with internal stakeholders to ensure timely completion.
• Maintain corporate statements, including regular review and creation of new statements.
• Collaborate with subject matter experts to prepare and approve statements that meet customer or regulatory needs.
• Manage Kosher and Halal Programs to maintain Certifications for Hawkins facilities.
• Maintain expertise in regulatory requirements and emerging compliance risks impacting Hawkins’s product assortment.
• Provide regulatory guidance for new products, license renewal and registrations.
• Identify areas of opportunity and assist with the development and improvement of the quality management system.
• Stay current with changing regulatory requirements and lead necessary updates to policies, procedures, systems, and practices across the organization to maintain compliance.
• Perform other miscellaneous related duties, as needed.

Requirements

REQUIREMENTS AND PREFERRED BACKGROUND/EXPERIENCE:

• Bachelor's degree in Biology, Chemistry, Regulatory Affairs or related field.
• Minimum five years experience working in a regulated environment (FDA, USDA, etc.)
• Minimum two years experience working in a customer-facing role.
• Working knowledge of HACCP, GFSI principles, and familiarity with Titles 7, 9, and 21 of the Code of Federal Regulations.
• Ability to communicate well with all disciplines and levels at facilities and corporate.
• Experience with change control, document control, product and process lifecycle development, and training
• Demonstrated knowledge of Microsoft applications - Outlook, Word, Excel
• Problem solving, trouble shooting, time management and organization skills.

All applications must be received online. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristics protected by law. Hawkins is a Drug Free workplace.