Customer and Regulatory Specialist

Hawkins Inc.; Roseville (MN); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

LTD/STD

401(k) match

ESPP

Paid time off

Paid holidays

Job summary

Hawkins, Inc. is seeking a Customer & Regulatory Specialist to manage customer quality requests and ensure complete, accurate regulatory information is provided in a timely manner. This role requires advanced knowledge of U.S.

FDA food regulations, FDA guidance, 21 CFR Part 117, and other applicable standards to support regulatory strategies. You will coordinate documentation through internal systems, maintain statements, oversee Kosher and Halal certifications, and provide regulatory guidance

Qualifications

• Bachelor's degree in Biology, Chemistry, Regulatory Affairs or related field.
• Minimum five years experience in a regulated environment (FDA, USDA, etc.).
• Minimum two years in a customer-facing role.
• Working knowledge of HACCP, GFSI, and familiarity with CFR Titles 7, 9, and 21.

Responsibilities

• Provide customers with requested documentation through internal systems and portals.
• Maintain Hawkins TraceGains Gather site with updated information.
• Coordinate requests from Quality mailbox and ensure timely processing.
• Maintain statements and collaborate with SMEs to meet regulatory needs.
• Manage Kosher and Halal Programs to maintain certifications.
• Provide regulatory guidance for new products, licenses, and registrations.
• Identify opportunities to improve the quality management system.
• Stay current with changing regulatory requirements and update policies and practices.

Skills

Customer-facing experience

Regulatory knowledge

Communication

Problem solving

Time management

Education

Bachelor's degree in Biology, Chemistry, Regulatory Affairs or related field

Tools

Microsoft Office

Job description

About Hawkins

Hawkins, Inc. is a formulator, manufacturer, blender, distributor, and sales agent for thousands of industrial chemicals and reagent grade laboratory chemicals sold to municipalities and businesses throughout the Central United States. Thousands across a variety of industries have depended on Hawkins for the chemical products they need since 1938.

Learn more about us at https://www.hawkinsinc.com/careers/

About the Job

The Customer & Regulatory Specialist is responsible for managing customer quality requests and ensuring that complete, accurate information is provided in a timely manner. This role requires advanced, specialized knowledge of U.S. FDA food regulations, FDA guidance documents, 21 CFR Part 117, and other applicable standards to support the execution of regulatory strategies. Strong attention to detail and a solid understanding of Quality Systems are essential.

DUTIES AND RESPONSIBILITIES:

• Provide customers with requested documentation through internal systems and customer portals.
  • Maintain the Hawkins TraceGains Gather site to provide updated information to customers.
  • Coordinate requests from Quality mailbox. Ensure requests are processed in a timely manner.
  • Track customer requests and follow-up with internal stakeholders to ensure timely completion.
• Maintain corporate statements, including regular review and creation of new statements.
  • Collaborate with subject matter experts to prepare and approve statements that meet customer or regulatory needs.
• Manage Kosher and Halal Programs to maintain Certifications for Hawkins facilities.
• Maintain expertise in regulatory requirements and emerging compliance risks impacting Hawkins's product assortment.
• Provide regulatory guidance for new products, license renewal and registrations.
• Identify areas of opportunity and assist with the development and improvement of the quality management system.
• Stay current with changing regulatory requirements and lead necessary updates to policies, procedures, systems, and practices across the organization to maintain compliance.
• Perform other miscellaneous related duties, as needed.

ABOUT YOU:

• Bachelor's degree in Biology, Chemistry, Regulatory Affairs or related field.
• Minimum five years experience working in a regulated environment (FDA, USDA, etc.)
• Minimum two years experience working in a customer-facing role.
• Working knowledge of HACCP, GFSI principles, and familiarity with Titles 7, 9, and 21 of the Code of Federal Regulations.
• Ability to communicate well with all disciplines and levels at facilities and corporate.
• Experience with change control, document control, product and process lifecycle development, and training
• Demonstrated knowledge of Microsoft applications - Outlook, Word, Excel
• Problem solving, trouble shooting, time management and organization skills.

TRAVEL:

No Travel

Expected Compensation:

$70,000-$80,000/Yr. + 5% bonus eligibility

Benefits

Hawkins offers eligible employees and their dependents comprehensive benefits, which includes medical, dental, vision, life insurance, LTD/STD and more. Other benefits for eligible employees include 401(k) match, Employee Stock Purchase program (ESPP), paid time off, and paid holidays.

For more information on Hawkins benefits, visit: https://www.hawkinsinc.com/careers/benefits/

Ref. 2027-086

All applications must be received online. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristics protected by law. Hawkins is a Drug Free workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.