Hybrid Quality Ops Lead: CAP Investigations & QMS

Pacific Gas and Electric Company; Pleasanton (CA); Hybrid; USD 105,000 - 169,000; Full time

Job summary

Pacific Gas and Electric Company seeks a Quality Operations Specialist in our Gas Transmission and Distribution organization. You will perform detailed CAP investigations, analyze root causes, and develop corrective action plans with cross‑functional teams to improve quality and prevent recurrence.

The role requires up to 30% travel and a hybrid work arrangement from the service territory. Compensation reflects local norms and may include incentive programs.

Qualifications

• High School diploma or equivalent.
• 5 years of progressive experience in utility operations or in other highly regulated industry.
• Experience with causal evaluation methods and investigations in the utility industry.

Responsibilities

• Leads CAP investigations and analyses
• Works collaboratively with stakeholders on moderate to complex investigations and facilitates agreement on the causes of issues
• Verifies corrective actions are implemented and validates effectiveness to prevent recurrence
• Leads teams to perform business process analysis
• Participates in business process reengineering
• Review failure data, perform trend analysis, and make recommendations to improve system performance
• Recommends process improvements for monitoring, executing and reporting
• Provides quality recommendations by evaluating and reviewing processes in lines of businesses or departments
• Promotes performance improvement; may coach less experienced team members

Skills

CAP investigations

Trend analysis

Root cause analysis

Quality assurance

Process improvement

Education

High School diploma or equivalent

Bachelor's degree or equivalent

Job description

Pacific Gas and Electric Company seeks a Quality Operations Specialist in our Gas Transmission and Distribution organization. You will perform detailed CAP investigations, analyze root causes, and develop corrective action plans with cross‑functional teams to improve quality and prevent recurrence.

The role requires up to 30% travel and a hybrid work arrangement from the service territory. Compensation reflects local norms and may include incentive programs.