Senior Quality Operations Specialist- Flexible Location

PG&E; Pleasanton (CA); Hybrid; USD 100,000 - 169,000; Full time

Benefits offered by this job

Discretionary incentive compensation

Job summary

PG&E in Pleasanton, CA is seeking a Quality Operations Specialist to lead corrective action investigations and drive process improvements. You will implement causal evaluation methods, analyze adverse trends and collaborate across departments to strengthen quality assurance and prevent recurrence.

The role requires up to 30% travel, a strong compliance mindset, and a track record of improving business processes. Hybrid work arrangement is available, with work location in PG&E service territory.

Qualifications

• High School diploma or equivalent and 5 years of progressive experience in utility operations or in other highly regulated industry.
• Experience with causal evaluation methods and investigations in the utility industry.
• Position will require up to approximately 30% travel time.

Responsibilities

• Leads CAP investigations and analyses
• Works collaboratively with stakeholders on moderate to complex investigations and facilitates agreement on the causes of issues.
• Verifies corrective actions are implemented and validates effectiveness to prevent recurrence
• Leads teams to perform business process analysis
• Participates in business process reengineering
• Review failure data, perform trend analysis, and make recommendations to improve system performance
• Recommends process improvements for monitoring, executing and reporting
• Provides quality recommendations by evaluating and reviewing processes in lines of businesses or departments
• Promotes performance improvement
• May coach less experienced team members

Skills

CAP investigations

Stakeholder collaboration

Trend analysis

Quality improvement

Coaching

Education

High School diploma or equivalent

Bachelor's degree or equivalent experience

Job description

Requisition ID# 174711

Job Category: Compliance / Risk / Quality Assurance

Job Level: Individual Contributor

Business Unit: Energy Delivery

Work Type: Hybrid

Job Location: Pleasanton; Alameda; Alta; American Canyon; Angels Camp; Antioch; Auberry; Auburn; Avenal; Avila Beach; Bakersfield; Balch Camp; Bay Point; Bear Valley; Belden; Bellota; Belmont; Benicia; Berkeley; Brentwood; Brisbane; Buellton; Burney; Buttonwillow; Calistoga; Campbell; Canyon Dam; Canyondam; Capitola; Caruthers; Chico; Clearlake; Clovis; Coalinga; Colusa; Concord; Concord; Corcoran; Cotati; Cottonwood; Cupertino; Daly City; Danville; Davis; Dinuba; Downieville; Dublin; Emeryville; Eureka; Fairfield; Folsom; Fort Bragg; Fortuna; Fremont; French Camp; Fresno; Fresno; Fulton; Garberville; Geyserville; Gilroy; Goodyear; Grass Valley; Guerneville; Half Moon Bay; Hayward; Hinkley; Hollister; Holt; Huron; Jackson; Kerman; King City; Lakeport; Lemoore; Lincoln; Linden; Livermore; Lodi; Loomis; Los Banos; Lower Lake; Madera; Magalia; Manteca; Manton; Mariposa; Martell; Marysville; Maxwell; Menlo Park; Merced; Meridian; Millbrae; Milpitas; Modesto; Monterey; Montgomery Creek; Morgan Hill; Morro Bay; Moss Landing; Mountain View; Napa; Needles; Newark; Newman; Novato; Oakdale; Oakhurst; Oakland; Oakley; Olema; Orinda; Orland; Oroville; Palo Alto; Palo Cedro; Paradise; Parkwood; Paso Robles; Petaluma; Pioneer; Pismo Beach; Pittsburg; Placerville; Pleasant Hill; Point Arena; Potter Valley; Quincy; Rancho Cordova; Red Bluff; Redding; Richmond; Ridgecrest; Rio Vista; Rocklin; Roseville; Round Mountain; Sacramento; Salida; Salinas; San Bruno; San Carlos; San Francisco; San Francisco; San Jose; San Luis Obispo; San Mateo; San Rafael; San Ramon; San Ramon; Sanger; Santa Cruz; Santa Maria; Santa Nella; Santa Rosa; Selma; Shaver Lake; Sonoma; Sonora; South San Francisco; Springville; Stockton; Storrie; Taft; Tracy; Turlock; Twain; Ukiah; Vacaville; Vallejo; Walnut Creek; Wasco; Washington; Watsonville; West Sacramento; Wheatland; Whitmore; Willits; Willow Creek; Willows; Windsor; Winters; Woodland; Yuba City

Department Overview

Gas Transmission and Distribution oversees the natural gas transmission and distribution operations, with a focus on safety, compliance, customer service and operational efficiency. We maintain and operate 6,700 miles of gas transmission pipeline, 43,000 miles of distribution main, 3.6 million gas services, three PG& E-owned storage facilities with 102 BCF capacity, nine compressor stations with 175K HP, and 5,000 measurement and control facilities. Gas Transmission and Distribution is comprised of approximately 6,000 employees.

Position Summary

The Quality Operations Specialist is responsible for performing detailed Corrective Action Program investigations and analyses using established formal causal evaluation methods and tools. Collaborates with departments within or across lines of business to develop effective corrective action plans for identified issues. Provides analyses and reporting of adverse trends. Develops quality management systems and plans for process improvement to assure quality assurance and quality control measures are implemented. Evaluates effectiveness of, and recommends improvements in business process, practice and procedures. Identifies and communicates opportunities for systemic improvement.

Position will require up to approximately 30% of travel time in work schedule.

This position is hybrid, working from your remote office and your assigned work location based on business need. The assigned work location will be within the PG& E Service Territory.

PG& E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.

A reasonable salary range is:

Bay Area Minimum: $105,000
Bay Area Maximum: $169,000

OR

California Minimum: $100,000
California Maximum: $161,000

This job is also eligible to participate in PG& E's discretionary incentive compensation programs.

Job Responsibilities

• Leads CAP investigations and analyses
• Works collaboratively with stakeholders on moderate to complex investigations and facilitates agreement on the causes of issues.
• Verifies corrective actions are implemented and validates effectiveness to prevent recurrence
• Leads teams to perform business process analysis
• Participates in business process reengineering
• Review failure data, perform trend analysis, and make recommendations to improve system performance
• Recommends process improvements for monitoring, executing and reporting
• Provides quality recommendations by evaluating and reviewing processes in lines of businesses or departments
• Promotes performance improvement
• May coach less experienced team members

Qualifications-

Minimum:

• High School diploma or equivalent
• 5 years of progressive experience in utility operations or in other highly regulated industry
• Experience with causal evaluation methods and investigations in the utility industry

Desired:

• Bachelors Degree or equivalent experience
• Leadership experience, utility
• Experience in business process reengineering
• RCA-Root Cause Analysis certification
• ACE-Achieving Competitive Excellence certification
• 5 Whys certification
• HFACS-Human Factors Analysis Classification System certification
• Fault Tree Analysis Certification