Hybrid Quality Operations & Document Control Specialist

MEA - MidAtlantic Employers’ Association; Center Square (PA); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Long-term consulting

Hybrid work (3 days on-site / 2 remote

Opportunity to become permanent

Job summary

Acme-Hardesty LLC is seeking a Quality Operations & Document Control Specialist to manage quality documentation, COAs, and regulatory workflows. You will ensure information is current, controlled, and accessible while supporting efficient processes.

The role combines on-site and remote work in a hybrid setup, focusing on document control, COA management, and continuous improvement within a distributed supply chain.

Qualifications

• Associate or Bachelor's degree in Quality, Chemistry, Business, Supply Chain, or related field, or equivalent experience.
• 1-3 years of experience in quality documentation, document control, customer support, or workflow coordination in a regulated environment.
• Proficiency with Microsoft 365 and experience with document repositories, ticketing systems, customer portals, or ERP/CRM records.
• Ability to leverage AI tools to streamline documentation practices and improve workflows.

Responsibilities

• Administer outbound COA activities, including monitoring automated processing, preparing approved manual or exception COAs, and verifying shipment, lot, and supporting information.
• Maintain controlled Quality & Regulatory documents, including specifications, SDSs, statements, certificates, templates, review dates, expiration dates, and archival of superseded versions in approved repositories.
• Manage Freshdesk and customer-documentation requests, providing timely responses using approved Quality & Regulatory information and maintaining clear request status and follow-up.
• Administer NCR workflow by confirming case assignment, tracking the 30-day closure standard, issuing reminders, escalating overdue actions, and maintaining supporting evidence and status data.
• Coordinate vendor-document follow-up, customer portal uploads, and administrative updates to approved program documents; maintain certification records, scope documents, renewal dates, audit schedules, and current certificates in approved repositories.
• Coordinate third-party sampling and testing logistics for bulk and aged inventory activities, including scheduling, sample shipment, result follow-up, and controlled filing of testing records.
• Assemble audit and certification evidence, maintain training and quality records, coordinate evidence requests with process owners, track audit findings and corrective actions to closure, support traceability or mock-recall exercises, and prepare source data for Quality & Regulatory metrics and dashboards.
• Provide administrative support for department projects and recurring programs such as COA automation, specification master data, SDS migration, Quality Systems Manual rollout, case-management improvements, and certification renewals.

Skills

Attention to detail

Organization

Written & verbal communication

Process improvement

Data integrity

Education

Associate or Bachelor's degree in Quality, Chemistry, Business, Supply Chain, or related field

Tools

Microsoft 365

Document repositories

Ticketing systems

ERP/CRM records

AI tooling for docs

Job description

Acme-Hardesty LLC is seeking a Quality Operations & Document Control Specialist to manage quality documentation, COAs, and regulatory workflows. You will ensure information is current, controlled, and accessible while supporting efficient processes.

The role combines on-site and remote work in a hybrid setup, focusing on document control, COA management, and continuous improvement within a distributed supply chain.