Hybrid QA Analyst - SaaS & Web Apps

First Roles; El Segundo (CA); Hybrid; USD 65,000 - 77,000; Full time

Benefits offered by this job

Hybrid work schedule

Competitive salary range

Comprehensive benefits package

Job summary

First Roles in California is seeking a Quality Assurance Analyst to join our Product & Technology team in a hybrid role. You will test web-based applications, translate requirements into test scenarios, and partner with Product, Engineering, and business users.

The ideal candidate has 1+ year hands-on QA/testing experience with web apps, strong communication, and a detail-oriented mindset. This onsite/remote hybrid role requires two days per week on-site at our Los Angeles office.

Qualifications

• 2+ years in customer support or technical support roles
• Experience with SaaS or technology platforms
• Ability to troubleshoot and resolve software issues independently
• Strong written and verbal communication to non-technical users
• Experience with onboarding workflows for B2B platforms

Responsibilities

• Perform hands-on functional testing of web-based and digital applications across features, enhancements, and bug fixes
• Translate requirements into test scenarios and acceptance criteria
• Collaborate with Product, Engineering, and business users to clarify requirements and identify gaps
• Create and maintain test data for various scenarios and user types
• Execute functional, regression, integration, and exploratory testing
• Communicate testing progress, defects, risks, and blockers clearly to stakeholders

Skills

Customer support

Communication skills

Cross-functional collaboration

Attention to detail

Multitasking

SLA compliance

QA mindset

Education

Bachelor's degree in Business, Communications, IT or related

Tools

Jira

Notion

Confluence

Slack

Zendesk

Intercom

Freshdesk

Job description

First Roles in California is seeking a Quality Assurance Analyst to join our Product & Technology team in a hybrid role. You will test web-based applications, translate requirements into test scenarios, and partner with Product, Engineering, and business users.

The ideal candidate has 1+ year hands-on QA/testing experience with web apps, strong communication, and a detail-oriented mindset. This onsite/remote hybrid role requires two days per week on-site at our Los Angeles office.