Hybrid Project Lead – Customer-Facing Implementations

Skill; New York (NY); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Skill in Union Square (New York) is seeking an experienced professional to bridge business vision and technical execution in a hybrid role. You will manage customer-facing initiatives, lead end-to-end projects, and coordinate across cross-functional teams to deliver features on time and with quality.

The ideal candidate has 3+ years in PM/PO roles, a strong technical understanding, and excellent communication skills to engage both technical and business audiences.

Qualifications

• Minimum of 3 years of experience in Project Management, Product Ownership, or a closely related role.
• Demonstrated success in managing projects from initiation through successful delivery.
• Strong ability to operate independently as a self-starter with minimal supervision.
• Proven experience working effectively with diverse stakeholder groups.
• Strong technical aptitude, including an understanding of software development concepts (coding not required) and the ability to comprehend data flows between multiple systems and articulate technical concepts to non-technical audiences.
• Exceptional communication skills, capable of engaging authoritatively with both technical and business audiences.
• A customer-focused mindset with experience in customer-facing communication, acting as a strong advocate for customer experience and the human impact of technology.
• A fast learner with the ability to manage multiple responsibilities simultaneously in a dynamic environment.
• Experience working in Agile environments, including managing two-week sprints and utilizing Agile project management tools.

Responsibilities

• Support the management of projects aimed at designing, updating, and implementing new features and enhancements for customer-facing initiatives.
• Contribute to the execution, monitoring, tracking, risk management, and reporting of projects utilizing both traditional and Agile development methodologies.
• Collaborate with internal and external stakeholders to analyze and meticulously document system requirements.
• Lead end-to-end project development cycles, coordinating efforts across diverse cross-functional teams.
• Review and secure approval for technical requirements from implementation contractors, ensuring alignment with system capabilities and preventing any gaps.
• Support the team in maintaining comprehensive documentation libraries, including technical documents, playbooks, user guides, and business rules for critical communication initiatives.
• Assist in identifying and monitoring key performance metrics to validate project success and align with organizational goals.
• Coordinate essential business and technical meetings to ensure project alignment and progress.
• Coordinate User Acceptance Tests (UAT) and actively participate as a tester, executing tasks based on functional and UAT test scripts.
• Develop and deliver formal presentations and documentation for both internal and external audiences.

Skills

Project management

Product ownership

Agile methodologies

Stakeholder management

Technical understanding

Job description

Skill in Union Square (New York) is seeking an experienced professional to bridge business vision and technical execution in a hybrid role. You will manage customer-facing initiatives, lead end-to-end projects, and coordinate across cross-functional teams to deliver features on time and with quality.

The ideal candidate has 3+ years in PM/PO roles, a strong technical understanding, and excellent communication skills to engage both technical and business audiences.