Hybrid Program Manager - Process Excellence

NetApp; San Jose (CA); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Comprehensive benefits package

Job summary

NetApp is seeking a highly motivated Program Manager to join our Customer Success organization and drive strategic business transformation initiatives across Renewals, Commerce, Customer Success, Operations, and IT. This role combines the skills of a Program Manager, Business Process Analyst, and Process Architect.

The successful candidate will be responsible for leading complex, cross-functional initiatives that improve operational efficiency, business processes, data quality, and

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in Program Management, Business Operations, Business Process Management, Consulting, or related disciplines.
• Demonstrated experience leading large-scale cross-functional initiatives.
• Strong business analysis, problem-solving, and root cause analysis skills.
• Experience documenting and improving business processes, including development of As-Is and To-Be process flows.
• Experience creating project plans, executive status reports, dashboards, RAID logs, and governance frameworks.
• Strong analytical skills with the ability to leverage data to drive decisions and recommendations.
• Excellent written, verbal, facilitation, and presentation skills.
• Proven ability to influence and lead without direct authority.
• Experience working effectively in global, highly matrixed organizations.

Responsibilities

• Lead and manage complex cross-functional programs from initiation through execution and business adoption.
• Translate ambiguous business challenges into structured project plans, milestones, deliverables, and measurable outcomes.
• Establish and maintain project governance, including status reporting, risk management, dependency tracking, issue resolution, and executive communications.
• Create and maintain project dashboards, Kanban boards, scorecards, and program reporting mechanisms.
• Facilitate regular program reviews and drive accountability across stakeholders.
• Drive weekly operating rhythms, executive updates, and cross-functional decision forums.

Skills

Program management

Business operations

Cross-functional leadership

Data-driven decision making

Root cause analysis

Process mapping

Executive communication

Stakeholder management

Education

Bachelor’s degree or equivalent experience

PMP / Scrum Master / Lean Six Sigma certs

Tools

Jira

Azure DevOps

Smartsheet

Tableau

Power BI

Visio

Lucidchart

Figma

Job description

NetApp is seeking a highly motivated Program Manager to join our Customer Success organization and drive strategic business transformation initiatives across Renewals, Commerce, Customer Success, Operations, and IT. This role combines the skills of a Program Manager, Business Process Analyst, and Process Architect.

The successful candidate will be responsible for leading complex, cross-functional initiatives that improve operational efficiency, business processes, data quality, and