Hybrid Program Manager – ERP & Master Data Transformation

Loyalty360; Quincy (MA); Hybrid; USD 109,000 - 188,000; Full time

Job summary

Ahold Delhaize USA is seeking a Business Transformation Program Manager to lead cross-functional initiatives in our ERP transformation within the Transformation Program Operations team. This role ensures scope, schedule, risks, and outcomes are actively managed and aligned to the ERP roadmap.

The position is full-time for the duration of the transformation program (estimated 5-7 years) with a hybrid schedule requiring 3 in-person days at core locations and 2 remote days across MA/NC/ME/PA

Qualifications

• Authorized to work in the United States on a full-time basis until the end of the appointment.
• Bachelor's degree in business, project management, operations, technology, or a related field.
• 5-8+ years of experience supporting complex, cross-functional projects or programs, with accountability for scope, schedule, and delivery outcomes.
• PMP Certification or the ability to obtain a PMP Certification within 1 year of hire.
• Demonstrated experience managing complex workstreams within large transformation initiatives or enterprise system implementations.
• Strong working knowledge of program and project management disciplines, including integrated planning, dependency management, risk and issue management, and status reporting.
• Experience operating within formal PMO or TMO governance structures, including stage-gates, steering committees, and change control processes.
• Proven ability to influence and drive alignment across business and technology stakeholders in a matrixed environment, without direct authority.
• Strong communication skills, with the ability to clearly convey progress, risks, and recommendations to senior leaders.
• Ability to operate effectively in fast-paced, ambiguous environments with evolving scope and priorities.
• Knowledge of Master Data Domains and familiarity with concepts including, but not limited to, golden record and survivorship.
• A strong understanding of product and vendor information management.
• Technical familiarity with system integrations across MDM platforms.
• Proficiency in Jira for managing project workflows, tracking dependencies, prioritizing system improvements, and driving master data management initiatives from concept through implementation.
• Ability to travel up to 25%

Responsibilities

• Drive the end-to-end execution of assigned functional area and initiatives, ensuring scope, schedule, resources, dependencies, risks, and outcomes are actively planned, governed, and delivered in alignment with the overall ERP roadmap.
• Develop and maintain detailed program plans, integrated schedules, and milestone tracking, ensuring alignment across business, technology, data, and organizational readiness activities.
• Proactively identify, manage, and escape risks, issues, and interdependencies across workstreams, collaborating with peer Program Managers and functional leads to support enterprise-level decision-making.
• Apply PMO standards and delivery discipline, including status reporting, dependency tracking, risk and issue management, change control, and deliverable quality management.
• Provide clear, accurate, and timely program status and insights to the Senior Program Manager, sponsors, and governance forums, translating complex information into actionable updates and recommendations.
• Support governance and decision-making forums by preparing materials, tracking actions and decisions, and ensuring follow-through on commitments and approved changes.
• Partner closely with business leaders, technology teams, system integrators, and organizational readiness/change partners to ensure plans are executable, coordinated, and realistic.
• Monitor vendor and partner performance within the assigned functional area, ensuring deliverables meet expectations and issues are surfaced early.
• Contribute to continuous improvement of program management practices by providing feedback on tools, templates, and processes and supporting adoption of PMO standards.
• Model strong execution, communication, and collaboration behaviors, fostering accountability and trust across cross-functional teams.
• Additional job duties may be assigned as needed to meet the needs of the business and support our values

Skills

Program management

Stakeholder management

Cross-functional collaboration

Communication skills

Risk management

PMO governance

Vendor management

Education

Bachelor's degree in business/related field

Tools

Jira

Job description

Ahold Delhaize USA is seeking a Business Transformation Program Manager to lead cross-functional initiatives in our ERP transformation within the Transformation Program Operations team. This role ensures scope, schedule, risks, and outcomes are actively managed and aligned to the ERP roadmap.

The position is full-time for the duration of the transformation program (estimated 5-7 years) with a hybrid schedule requiring 3 in-person days at core locations and 2 remote days across MA/NC/ME/PA