Hybrid Process Support Analyst (Banking Ops)

UMB Bank; Kansas City (MO); Hybrid; USD 59,000 - 87,000; Full time

Benefits offered by this job

401(k) matching program

Paid holidays

Medical, dental and vision benefits

Job summary

UMB Bank is seeking a Process Support Operations Analyst to analyze, improve, and sustain processes across multiple departments. The role supports, analyzes, and leads operational improvements during planned and unplanned absences while reporting findings to leadership.

This hybrid position is based at the UMB Technology & Operations Center in downtown Kansas City, MO, with on-site Monday through Thursday and remote Fridays, 8:00-5:00.

Qualifications

• Bachelor’s degree or 5+ years banking/financial processing experience.
• Strong analytical, problem-solving, and troubleshooting skills.
• High attention to detail with strong documentation and organizational skills.
• Knowledge of bank services and operations.

Responsibilities

• Provide subject matter support to the team and business partners in unpredictable scenarios.
• Communicate clearly with coworkers, managers, and business partners to create, evaluate, and present reports.
• Maintain documentation, workflows, and operational procedures.
• Process data accurately while performing multiple tasks.
• Create and produce reports to analyze operational data, reconcile inconsistencies, and to identify trends or performance issues and improvement opportunities.
• Perform in-depth research utilizing a variety of reports and systems.
• Proactively identify opportunities for operational enhancement.
• Lead projects and improvement initiatives based on process analysis.

Skills

Analytical skills

Problem-solving

Attention to detail

Documentation

Organizational skills

Multitasking

Self-starter

Microsoft 365 (Excel/Word/SharePoint)

Education

Bachelor’s degree or 5+ years banking/financial processing experience

Tools

Power BI

Tableau

ServiceNow

Job description

UMB Bank is seeking a Process Support Operations Analyst to analyze, improve, and sustain processes across multiple departments. The role supports, analyzes, and leads operational improvements during planned and unplanned absences while reporting findings to leadership.

This hybrid position is based at the UMB Technology & Operations Center in downtown Kansas City, MO, with on-site Monday through Thursday and remote Fridays, 8:00-5:00.