Hybrid Process & Operations Analyst

UMB Financial Corporation; Kansas City (MO); Hybrid; USD 60,000 - 87,000; Full time

Benefits offered by this job

Paid Time Off

401(k) matching program

Annual incentive pay

Comprehensive benefits includinghealth

Job summary

UMB Financial Corporation is seeking a Process Support Operations Analyst to analyze and improve processes across multiple departments in a fast-paced, data-driven environment. This hybrid Kansas City position supports operations during absences and leads process reviews under the direction of management.

You will partner with bank operations leadership, generate strategic reports, and drive efficiency initiatives while maintaining documentation and workflows.

Qualifications

• Bachelor’s degree or at least 5 years of equivalent experience in banking or financial processing.
• Strong analytical, problem-solving, and troubleshooting skills.
• High attention to detail with strong documentation and organizational skills.
• Strong knowledge of bank services and operations.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Self-motivated with ability to plan, organize, and follow through.
• Strong skills in Microsoft 365 (Excel, Word, SharePoint).

Responsibilities

• Provide subject matter support to the team and business partners in unpredictable scenarios.
• Communicate clearly with coworkers, managers, and business partners to create, evaluate, and present reports.
• Maintain documentation, workflows, and operational procedures.
• Process data accurately while performing multiple tasks.
• Create and produce reports to analyze operational data, reconcile inconsistencies, and identify trends or performance issues and improvement opportunities.
• Perform in-depth research utilizing a variety of reports and systems.
• Proactively identify opportunities for operational enhancement.
• Lead projects and improvement initiatives based on process analysis.

Skills

Analytical problem-solving

Attention to detail

Multitasking / prioritization

Self-starter / proactive

Microsoft 365 proficiency (Excel, Word

Education

Bachelor’s degree / 5 years equivalent banking experience

Tools

Power BI

Tableau

ServiceNow

Job description

UMB Financial Corporation is seeking a Process Support Operations Analyst to analyze and improve processes across multiple departments in a fast-paced, data-driven environment. This hybrid Kansas City position supports operations during absences and leads process reviews under the direction of management.

You will partner with bank operations leadership, generate strategic reports, and drive efficiency initiatives while maintaining documentation and workflows.