Hybrid Premium Audit Associate — Customer Service

AmTrust Financial Services, Inc.; Scottsdale (AZ); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical & Dental Plans

Life Insurance

Health Care Flexible Spending

Dependent Care

401k Savings Plans

Paid Time Off

Job summary

AmTrust Financial Services, Inc. in Scottsdale, AZ seeks a Premium Audit Associate to be a key contact for customers, agents, and brokers through the audit process.

The role emphasizes positive customer experience, explaining audit results, and helping customers understand premium determination. Learn premium audit methods, develop analytical skills, and build relationships that support long-term career growth within Premium Audit.

Qualifications

• Minimum high school diploma; associate or bachelor’s preferred in business, accounting, finance, insurance, or related field.
• Strong customer service experience, ideally in a call center, insurance, financial services, or other customer-facing environment.
• Excellent verbal and written communication skills with ability to explain technical information clearly.
• Strong attention to detail and ability to analyze financial and business records accurately.
• Ability to manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment.

Responsibilities

• Audit Review & Issue Resolution: Identify, research, and resolve policy rating and classification issues discovered during the audit process.
• Classification & Compliance Validation: Verify that classifications comply with regulatory agencies and company procedures by reviewing financial records.
• Customer & Stakeholder Collaboration: Discuss audit results with agents, underwriters, insureds, and leadership to address questions and support informed decisions.

Skills

Customer Service

Communication

Detail-oriented

Multi-tasking

MS Office

Education

Associate's Degree

Bachelor's Degree

High School Diploma

Tools

Microsoft Office

Job description

AmTrust Financial Services, Inc. in Scottsdale, AZ seeks a Premium Audit Associate to be a key contact for customers, agents, and brokers through the audit process.

The role emphasizes positive customer experience, explaining audit results, and helping customers understand premium determination. Learn premium audit methods, develop analytical skills, and build relationships that support long-term career growth within Premium Audit.