Hybrid Pre-Service Coordinator - Patient Access & Billing

Mercycare; Cedar Rapids (IA); Hybrid; USD 23,000 - 30,000; Full time

Job summary

Mercy Medical Center is seeking a Pre-Service Coordinator to support patient access and revenue cycle processes. The role involves verifying eligibility and obtaining necessary authorizations, communicating patient liability, and coordinating with clinical teams to ensure smooth, pre-scheduled services.

The position emphasizes HIPAA compliance and high-quality patient interactions. The role operates in a hybrid setting with full-time hours, typically 40 per week, and requires strong

Qualifications

• One-year related experience in hospital, clinic, medical office, revenue cycle, or customer service.

Responsibilities

• Prepares and clears new cases for pre-scheduled services by validating insurance and demographics.
• Verifies benefits and obtains authorizations with payors via website, phone, or fax.
• Communicates patient liability after pre-service process is completed.
• Supports revenue cycle improvements with the department heads.
• Maintains reports and statistics on a monthly basis.

Skills

Insurance verification

Communication

Customer service

HIPAA compliance

Education

High School Diploma

Tools

Epic Systems

Job description

Mercy Medical Center is seeking a Pre-Service Coordinator to support patient access and revenue cycle processes. The role involves verifying eligibility and obtaining necessary authorizations, communicating patient liability, and coordinating with clinical teams to ensure smooth, pre-scheduled services.

The position emphasizes HIPAA compliance and high-quality patient interactions. The role operates in a hybrid setting with full-time hours, typically 40 per week, and requires strong