Hybrid Population Health Outreach Specialist

Blue Cross and Blue Shield of Louisiana Inc.; Monroe (LA); Hybrid; USD 42,000 - 58,000; Full time

Job summary

Blue Cross and Blue Shield of Louisiana Inc. is seeking a Population Health Outreach Specialist in Monroe to engage members, coordinate care, and optimize scheduling workflows.

The role utilizes data to determine outreach priorities and to promote preventive services and adherence to care plans. You will educate members about the Population Health Program, assist with scheduling and provider coordination, and ensure accurate documentation across EMR systems.

Qualifications

• High school diploma or equivalent required.
• Minimum of 3 years of experience in healthcare, managed care, health insurance, or customer service.
• Valid Louisiana driver’s license.
• Strong communication skills to educate and engage members on clinical topics.
• Demonstrated ability to analyze data and adjust workflows to meet performance targets.
• Strong organizational skills with the ability to multitask and manage competing priorities.
• Proficiency in EMR and Microsoft Office Suite.
• Ability to maintain confidentiality and adhere to HIPAA requirements.

Responsibilities

• Conduct outbound and inbound member outreach to schedule Population Health visits and support provider schedules.
• Educate members on the Population Health Program, preventive care, and recommended screenings to promote engagement and compliance.
• Analyze reports and data to prioritize outreach efforts, optimize workflows, and meet departmental goals.
• Coordinate services and appointments, including obtaining provider orders and scheduling screenings when visits cannot be completed.
• Maintain accurate and timely documentation across multiple systems, including EMR and other internal platforms.
• Support operational workflows such as insurance verification, demographic updates, routing support, and visit preparation materials.

Skills

Driver's license

Communication skills

Data analysis

Organizational skills

HIPAA compliance

Education

High school diploma or equivalent

Tools

EMR

Microsoft Office

Job description

Blue Cross and Blue Shield of Louisiana Inc. is seeking a Population Health Outreach Specialist in Monroe to engage members, coordinate care, and optimize scheduling workflows.

The role utilizes data to determine outreach priorities and to promote preventive services and adherence to care plans. You will educate members about the Population Health Program, assist with scheduling and provider coordination, and ensure accurate documentation across EMR systems.